Customer reviews from lenovo.com
Lenovo - IdeaPad Flex 5 14IIL05 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 512GB SSD - Graphite Gray
Average customer rating
3.6
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
10
4 Stars
4
3 Stars
2
2 Stars
2
1 Star
4
59%of customers recommend this product.
(
10 out of
17)
Customer Reviews for Lenovo - IdeaPad Flex 5 14IIL05 2-in-1 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 512GB SSD - Graphite Gray
Posted by: Sabel
from Cleveland, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall a quality laptop. Speakers are a bit too quiet for my taste, but that's coming from a hearing impaired hard rock fan. I do wish the battery life was a tad longer- without battery saver on, I only get about 4-5 hours of life on it, and the screen with the battery saver on is far too dim to actually be productive. However, as someone who uses this primarily for school and a little bit of light, offline gaming, this computer works fabulously. I do miss the old pen dashboard that the 2018-era Windows had, where you can doodle directly onto webpages and save them as PDFs. Would help a lot for lectures. Despite these issues, this is overall a really good budget option for students.
Written by a customer while visiting lenovo.com
Customer Rating
1
Piece of Junk
on November 5, 2023
Posted by: xlenovouser
from Missouri
Worst piece of junk I have ever had. I have had a lot of computers and this one is a joke. Looks fancy and won't do anything...
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 6, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We always love to hear from our customers. We work hard to make Lenovo the best it can be.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
We always love to hear from our customers. We work hard to make Lenovo the best it can be.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
3
Don't leave it plugged in
on July 23, 2023
Posted by: crmorse
from Des Moines
This laptop works great for what I need it to do as a college student. However, when I leave the computer plugged in to charge overnight it will overheat. I'm honestly worried the battery is going to blow up one of these days.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, July 24, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Gratza Karen
from Washington Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought as a Christmas gift for my husband, who doesn't use laptops on a daily basis, but needs it once in a while for creating lists and surfing the web. Perfect for him and was a great price.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Less than impressed with quality and support
on July 21, 2022
Posted by: DisappointedOne2
from South Dartmouth, MA
I bought this in May of 2021 and by July of 2021 the rubber boots on the bottom of the case had fallen off. Over the course of the next 3-4 months, one by one the large screws unscrewed themselves and left me with 6 of 9 and only two being the ones which secure the hinges which are now pulling away from the chassis and to top it off I have a usb interface that reports failure starting and is my webcam. I have attempted to resolve this through Lenovo on three occasions in which they deleted my request for service without reason. I pay for my warranty which also has an accidental damage clause. Either way, this is not what I expect from Lenovo.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, July 21, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please check your email.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
Defective out of Box
on December 5, 2021
Posted by: Jacob513
from West Lafayette, IN
I bought this in June and didn’t really use it until August when school started. It worked fine at first but now all it does is Blue Screen when I need it the most. It keeps saying “driver_power_state_failure” but when I look up the error code online none of the advice helps. Now, the laptop wont even boot, and if it does the fans turn on to 100% and the keyboard and mouse don’t activate. When it does work, it works wonderfully, but when you rely on a laptop to do everything, it kind of messes you up when it doesn’t work. Would not recommend.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, December 7, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2
Good computer for home but not for graphics
on August 30, 2021
Posted by: Sue Q
from Palm Coast, Fl
I bought this about a year ago and was excited because I thought I would finally have a computer that had enough ram for what I do 3d programs. I have 16gb ram. I cannot upgrade that, but I can upgrade the SSD. Hoping that works. My older laptops with 4gb of ram ran better than this
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, August 30, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Also, please check out more options on our website at https://www.lenovo.com/us/en/pc and contact our sales team for assistance at 1-855-253-6686.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Matt Roupp
from Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's great for a simple laptop. I love that I can just fold it to use the touchscreen side. Overall a good laptop for school.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com