Customer reviews from bestbuy-ca
ASUS - Wireless Router - Black
Average customer rating
3.7
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
15
4 Stars
2
3 Stars
2
2 Stars
4
1 Star
4
63%of customers recommend this product.
(
17 out of
27)
Customer Reviews for ASUS - Wireless Router - Black
Customer Rating
5
Easy Setup, much improved network
on December 22, 2020
Posted by: John
from Goderich
Very easy to setup - it took less than 5 minutes. Increased signal strength and speed of my home network. Only setup for 5 days but so far no drops - will have to see what happens in long term. So far - very good.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Nice little router!
on May 21, 2020
Posted by: Mike
from Guelph
I bought this router after our old one blew up recently, so I had to find a replacement in a hurry. I think I made a good decision, it's been great so far.
Likes:
It's a compact unit, but with good specs. It is able to handle all our house traffic (WAN speed is 150 mb/s down, 15 up) with no problem.
It's a compact unit, but with good specs. It is able to handle all our house traffic (WAN speed is 150 mb/s down, 15 up) with no problem.
The software has a lot of features, all kinds of traffic monitoring and shaping abilities. It supports an app so you can monitor and manage from your phone as well.
The web interface for managing the router is nicely laid out and easy to use.
It seems to be actively supported, I have already had one update since I purchased it.
I have not used it yet, but you can connect a USB hard drive to it and have it act as a file server.
I really like the DHCP server manual assignment table, so you can use DHCP for all your devices, but have the router consistently assign a specified IP address to a MAC address. This means you don't need to set up static IPs anymore, the router can handle all that.
It's supposed to be ready for the next generation of wifi, which I don't have and supported devices yet, but a little future proofing makes me feel better...
Dislikes:
I think that the wireless range is not quite as good as the previous router that we had.
I think that the wireless range is not quite as good as the previous router that we had.
I had a problem setting up the router, but it turns out it was my problem. I will relay it here in case anyone else runs into it. The router uses a different numbering scheme than my last one (192.168.50.x), and I had some static IPs defined for some of my devices, including my desktop pc. That was the one I was trying to use to initially configure the router, and it was (understandably, in retrospect) not working because the request was coming from a foreign network address. I eventually downloaded the app and got the router updated and configured that way.
I did have a problem connecting with some wireless devices, where it would take a few seconds after the device woke up to connect to the access point. So I turned off the 'smart connect' feature which tries to pretend that the 2 and 5 GHz access points are one. That solved my problem. Nice to have the option to disable features that you don't want or need.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Life saver.
on April 23, 2021
Posted by: MK
from Ontario
This is a game changer. It solved all of my internet troubles. I have a Bell 2000 modem/router. It on it's own is a piece of garbage. My wifi/internet was constantly dropping out. Adding this router and disabling my Bell wifi was like flipping a light switch. Now 5 people in the house can stream data and it hasn't dropped out or hick upped once. Buy it. highly recommend.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Frequent wifi drops on certain devices
on August 28, 2020
Posted by: SCALPERSAREBAD
from Montreal, QC
Some devices work fine all the time. Certain devices have frequent wifi drops, and the only way to get them to reconnect is to reboot router. From the routers perspective the devices are assigned an IP in range, but from the devices point of view the DHCP has failed and it usually ends up self-assigning an IP out of range (ex: 192.0.0.4). I’ve spent weeks troubleshooting and trying different settings to no avail. For now I’ve set it up to reboot every night at 2am to see if that helps. My previous router (also an Asus) was fantastic and worked flawlessly for almost 10 years... I miss that router now.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Rock solid
on May 27, 2021
Posted by: Avi
from Surrey
Bought it to weeks ago to replace my crappy telus modem which wasn't even giving 300mbps on a gigabit connection. I am consistently getting 600mbps wireless and 950 wired. There is no range drop in my apartment anywhere.
> Easy to setup
> Fully featured
> Great coverage
> High speed and Consistent ping
> Fully featured
> Great coverage
> High speed and Consistent ping
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Works great for me!
on January 17, 2021
Posted by: AIC
from Quebec
I bought it to extend my Bell internet and in the end I use just this router. I disabled the Bell's wifi and connected between with a cable and nou I have a very good and strength signal everywhere in the house (a bungalow with basement). I installed this router in the middle of the house on the first floor. I am very pleased with it and with the quality and the speed of the internet. The OS is very intuitive and easy to setup. I installed the app on Android but is easier to setup in a browser. It is not my first ASUS product but everitime I wase very satisfied with the quality and durability of the products.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
A great modern design
on January 12, 2021
Posted by: Crisscross
from Toronto
After my TP-Link 3150 completely quit, I needed a new router and this ASUS looked like it would do the job from the small description on the Best Buy site. One nearby store had it in stock and I picked up at curbside. It has a powerful Wi-Fi signal, good for the entire house. Set up was done through an the "ASUS Router" phone app. It went smoothly and the app lets you do all the inputs through the phone. The router set-up access is not done by going to the web address. However, I wanted to see how it would work via the computer. The phone app indicates that the access address is 192.168.50.1 - not the typical address for ASUS. Also, the access user id and password are not "admin" and "admin" since the wifi SSID and password are entered in the phone. I turns out that the user is the SSID you create and the password is the one you create for wifi access. Then, you have complete access via phone or computer. The router is very rugged and compact. The price at Best Buy (and Staples) is outstanding compared to other vendors. ASUS responded to a question via customer support. There is a good warranty and it looks like this is built to last. Finally, the WIFi6 feature is faster than previous WiFi version. It's all good.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Failed first night
on May 31, 2021
Posted by: tobias
from Etobicoke
Followed the steps to set it up and recorded amazing speeds on SpeedTest so we were excited. Moved it to its final home on a shelf and was surprised it didn't have internet anymore. Checked internet with old router and it was still fine. Tried to reset the Asus router, but could not re-establish internet. The phone app made it easy to navigate but that didn't solve the connectivity issues. Sending back for refund.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca