Customer reviews from frigidaire.com
Frigidaire - 18" Compact Front Control Built-In Stainless Steel Tub Dishwasher with PowerPlus Cycle, 52 dBA - Black
Average customer rating
4.5
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
518
4 Stars
147
3 Stars
30
2 Stars
16
1 Star
27
Customer Reviews for Frigidaire - 18" Compact Front Control Built-In Stainless Steel Tub Dishwasher with PowerPlus Cycle, 52 dBA - Black
Customer Rating
3
Good job on heavy
on August 2, 2019
Posted by: deacon8385
[This review was collected as part of a promotion.] I started using this item about one month ago. I does a very good job on the heavy setting but not as good on the others. My main complaint is with the control panel as it can't be read without getting down on your knees and getting a flashlight to read the small print on the controls. The print is almost the same color as the background. Unit was easy to install as I did it myself. Good instructions.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 5, 2019
Hi, Deacon8385.
Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. We ask that if you have any questions or concerns that you would like to discuss further, please contact us directly. Our team may be reached by calling 1-800-374-4432 Mon-Fri, 8:30 am – 8 pm (EST).
Kindly,
R'Shaye
Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. We ask that if you have any questions or concerns that you would like to discuss further, please contact us directly. Our team may be reached by calling 1-800-374-4432 Mon-Fri, 8:30 am – 8 pm (EST).
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Had nothing but issues with the unit.
on May 30, 2020
Posted by: JChesser26
[This review was collected as part of a promotion.] I’ve had to have it replaced once already, we purchased in January, then had issues with the draining, been waiting on parts for that since for a month and a half. When it was running it ran great. But it has been a nightmare. We’ve only been able to use it for 1 1/2 months out of the 5 months we’ve had it. It looks nice, when the thing works it works great, but it hasn’t been running for us long enough to actually give a fair review of how well it runs regularly bc since we’ve had it, its been broken longer than in service.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 9, 2020
Hello, JChesser26!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire dishwasher. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire dishwasher. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst dishwasher on the planet
on August 25, 2020
Posted by: DOUG334
[This review was collected as part of a promotion.] I bought this a couple of months ago and it is already broken and just try and get fidgidaire to send someone who knows what they are doing to try and fix it no they send idiots who can't even figure out how to take the dishwasher out the cabinet I am so stressed out with this and it's been broken for over a month and still no repair man can come and fix it they are supposedly ordering a pressure sensor without even looking at the dishwasher I am so upset with the way we are being forgotten about on a daily basis I will never ever buy fidgidaire again
Response from frigidaire.comBy Katrina, Outilne Outreach Specialist, September 29, 2020
Hello, DOUG334!
Thank you for reaching out to us. We are sorry to hear of your experience with the dishwasher not working properly. This is not the type of experience that we would want for you, and would like to help. We have sent you an email in regard to your concerns. We look forward to your reply! -Katrina
Thank you for reaching out to us. We are sorry to hear of your experience with the dishwasher not working properly. This is not the type of experience that we would want for you, and would like to help. We have sent you an email in regard to your concerns. We look forward to your reply! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Racks and flatware holder need redesign
on February 7, 2021
Posted by: HBRipley
I bought this dishwasher in 2019 to fit in the space that was once occupied by a cabinet in my small kitchen. The dishwasher does a great job cleaning dishes and it does it quietly. The materials appear to be very durable and it has sufficient wash cycles. My biggest complaint is the design of the racks and the size and location of the flatware holder. I never expected this small dishwasher to hold as may dishes as a full size dishwasher, however, it seems that Frigidaire designed it with that in mind. The plate dividers are way too close together. My plates do not fit between them so they have to lay flat instead of standing on end. Three full size plates take up the whole bottom rack. The flatware holder is also way too large and is in the middle of the rack making it difficult to arrange larger items around it. If I were to redesign these items, I would double or triple the spacing between the plate dividers or make them removable so the customer can customize the size for their own needs. In addition, I would move the flatware holder to the edge of the rack and reduce its size by at least half. With these changes I would get more dishes washed in one load than I do now.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, February 17, 2021
Hey there HBRipley! Thank you for your feedback! It's great to hear that your unit is operating normally. It’s essential to hear how our products are performing. Your feedback on the racks and flatware rack is certainly valuable to us as we work ensure continuous improvement in our products. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great, with one feature I don't like
on December 28, 2019
Posted by: Wes28
[This review was collected as part of a promotion.] I bought this a month ago, and overall I'm happy. Cleans well, relatively quiet, some nice options. However, I don't like the configuration of the upper rack, which has no easy way to secure wine glasses, etc.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great machine, especially for the price.
on January 31, 2020
Posted by: Engineer in CO
[This review was collected as part of a promotion.] I've had this dishwasher for about 2 months now and we have a family of 3, but host frequently (usually up to 6 in the house). The smaller width is great for saving space and I was surprised with how much it can hold as well as how well the inside is designed to hold various kitchen items. Certainly don't miss a full size dishwasher. It washes really well on both normal and heavy setting. The display is well organized and easy to use. My only gripe about this dishwasher is that it typically leaves everything still wet at the end of the cycle. Even with the heated dry on, I have to dry the dishes before putting them away. I haven't had this issue with other dishwashers in the past.
Written by a customer while visiting frigidaire.com
Customer Rating
4
replacement for older Frigidaire
on March 2, 2020
Posted by: jdw1
[This review was collected as part of a promotion.] I bought this after the old one (2006 vintage) died just after Christmas. My only complaint in the buying process is that it cost more than the equivalent 24" models. How come the smaller one costs more??? The biggest problem is that it doesn't dry dishes well. After running the dishes are still damp and there is water on the door and sides of the dishwasher. I am using rinse aid and heated dry per the instructions.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible service from Frigidare
on May 22, 2020
Posted by: Crobin1
I bought this dishwasher in December. Had it replaced and the new one is defective too! Have to fight with Frigidaire and still have not gotten replaced.
Disappointment beyond anything I have experienced.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 29, 2020
Hi, Crobin1!
Thanks for sharing your experience. We're sorry to hear it was not entirely positive! According to the information on file, we are in the process of resolving your concerns. We are happy to continue working with you to ensure this dishwasher is working as designed! If you have any questions, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thanks for sharing your experience. We're sorry to hear it was not entirely positive! According to the information on file, we are in the process of resolving your concerns. We are happy to continue working with you to ensure this dishwasher is working as designed! If you have any questions, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com