Customer reviews from Char-Broil, LLC
Char-Broil - Patio Bistro Outdoor Electric Grill - Black
Average customer rating
3.4
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
50
4 Stars
16
3 Stars
11
2 Stars
7
1 Star
33
58%of customers recommend this product.
(
62 out of
107)
Customer Reviews for Char-Broil - Patio Bistro Outdoor Electric Grill - Black
Customer Rating
1
Does not stay hot!
on May 26, 2023
Posted by: A Shaugh
from Omaha, NE
Level of expertise:Intermediate
Length of ownership:1 week
We bought this for our apartment balcony because of the size and it’s electric. Unfortunately, we are sorely disappointed. We do heat it up for 20 min to get it to 500 degrees, but once you open the lid and put the meat on (and we do this as fast as possible) and close the lid, the temperature drops way down and we can’t get it up again past 350. It takes a LONG time to cook the food because it doesn’t remain hot. We do clean it after every use to keep it running optimal. Have to say, between the amount of electricity it uses and the length of time to cook, we might as well cook our meat on the stove! We bought it only a month ago so it’s brand new and we have buyer’s remorse.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, July 28, 2023
We are sorry to hear this. Was a case created with us? Please give us a call at 1-866-239-6777 and we'll be able to further investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
This Grill has way too many flaws...
on September 28, 2023
Posted by: MikeG28
from Tucson, AZ
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
I bought my Red Tru-Infrared Grill about two months ago because the Condo I live in only allows electric grills. I figured "infrared" would be state-of-the-art in this genre. I was wrong.
1) I live at only a modestly high elevation in the Catalina Foothills of Tucson, Arizona. (roughly 2500 ft above sea-level). 550 degrees has NOT been searing my steaks, or anything else, despite letting the grill reach and STAY AT max temp. for up to an hour before cooking.
2) I learned only after buying my Red Charbroil Electric InfraRed Grill, that only Infrared Grills made prior to 2020 are able to accomodate any kind or brand of universal Rotisserie attachment. To learn this, one must "investigate" for hours on the internet---another outcome of "planned obsolescence" practices manufacturers and engineers still cling to as religiously as the American Food Industry and FDA still promote "saturated fats", and not sugar, trans-fats, and processed foods, as the food-containing "killers" in the Americans diet. No wonder "lies of omission" are easily overlooked---they are either completely "disassembled" (rendering them unintelligable), or no sign of their existance at all can be found on product labels.
3) "Pulling" or "pushing" this grill once it has become hot, notwithstanding that it has "wheels", is all-but-impossible, and therefore dangerous! I doubt this was "planned for", but it doesn't speak well for your company, regardless if it has made available a "retro-fit" for the handle that can (only?) be purchased online.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 15, 2023
We're sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to further investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Lacking
on March 6, 2024
Posted by: QueDub
from Denver, CO
Gender:Male
Length of ownership:6 months
I own 2 of the Patio Bistro, one electric and one propane. I love the propane model but the electric model is lacking in power/heating capability. It takes forever to get to temperature(500 degrees). Most times it will not reach 550. Food does not 'char broil' at the lower temps but tends to just bake your food. Needs either larger or more electric coils or place them closer to the cooking surface.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, March 7, 2024
Our apologies that you are having trouble with your electric Patio Bistro. If we can be of assistance please contact us at 1-866-239-6777.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Low quality and doesn’t last
on April 19, 2024
Posted by: Bud79
from Long Key, Florida
Gender:Male
Length of ownership:1 month
I bought mine in January and it died after 3 months. The heating element stopped working. Giant waste of money.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, April 19, 2024
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
This grill is terrible
on April 27, 2024
Posted by: Peter102252
from Rhode Island
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
This is not a grill, its a food warmer. It may get as hot as 350, which is well below the 500 degree setting. However, as soon as you open the cover to put your items in to grill the grill falls to barely 250. It's very disappointing. My fault for not looking into this grill more before I bought it.
Response from Char-Broil, LLCBy Stacy, SME, May 13, 2024
Our apologies for the frustrations if you require additional assistance please reach out to us at 1-866-239-6777.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Dangerous Grill
on June 26, 2024
Posted by: Tmelo
from Rhode Island
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
This grill is dangerous. It caught fire 3 times, just one drip of grease from the food and that's all it takes. The last time I used it I actually had to use the fire extinguisher to put out the fire and the smoke was horrendous. Was grilling of piece of Salmon just with a dry rub seasoning! I would never recommend this model to anyone. It should have some protection around the heating element to prevent grease from dripping onto it.
Also, heating is not consistent, especially if cooking more than a few pieces of food, temperature ALWAYS drops to a level where it's useless.
Look up some videos on Youtube as proof this is a dangerous grill.
Waste of money and going in the trash as of today.
Also, heating is not consistent, especially if cooking more than a few pieces of food, temperature ALWAYS drops to a level where it's useless.
Look up some videos on Youtube as proof this is a dangerous grill.
Waste of money and going in the trash as of today.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Stacy, SME, June 26, 2024
We are sorry to hear this has happened please contact us at 1-866-239-6777 so that we can have this reported.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Electric Char-Broil Grill
on April 5, 2025
Posted by: Maryrose M
This grill is a Beauty!! Easy set up. My Condo Assoc. does not allow gas units but when I saw this I knew this was the one, it has taken me a couple of years to find something doable for my back porch!!
Thank you
Thank you
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Electric cord Junk
on April 26, 2025
Posted by: Monkey422
from Gettysburg Pa
Gender:Female
Length of ownership:3 months
On my 3rd use the cord stopped operating . Worst purchased ever .
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Gavin, CARE Team, May 6, 2025
Hey Monkey422, thank you for your feedback. If the power cord stopped working after only a few uses, we’d like to help address that. Please contact Charbroil CARE at 1-866-239-6777 so we can look into the issue and assist with a solution.
Written by a customer while visiting Char-Broil, LLC