Customer reviews from lenovo.com
Lenovo - ThinkPad 14" Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Black
Average customer rating
4.7
(1,103 Reviews)
Rating breakdown 1,103 reviews
5 Stars
851
4 Stars
184
3 Stars
34
2 Stars
10
1 Star
24
96%of customers recommend this product.
(
827 out of
862)
Customer Reviews for Lenovo - ThinkPad 14" Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Black
Posted by: RobertColorado
from Denver, Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fast and Smooth. Battery holds a great charge. Great system. No issues.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Extremely Disappointed
on November 18, 2020
Posted by: Dylan 010
The thinkpad review:
Received the laptop a few days ago and after some initial joy I have been regretting this purchase.
Being a long time thinkpad user I have come to expect a certain level of quality from the thinkpad name. I have previously owned/used a T61p and most recently a T440s, so I use my thinkpads for a long time before replacing them. I liked the price point of the T490 and was impressed by the specifications and ultimately was swayed by the high resolution and color accurate display.
The spec I purchased for those wondering:
i7 10510U
16GB of RAM
512GB SSD
1440p IPS Display
I have yet to do any real work on the laptop but I am shocked at the lack of power of this machine. I expected a significant amount more performance from a 10th generation i7 coming off the back of the 4th generation i5 in my old T440s. Perhaps intel is to blame for this pathetic showing, but have we really progressed this little in the last 7 years? The thermal solution seems to be worse than in the T440s and I can't figure out why. Surely 6 generations of improvements on the CPU architecture will have created some power efficiency improvements (and therefore become more thermally performant), but I can't seem to find any. This machine is positively volcanic on my lap, I can't believe it runs so hot watching a stream or just when watching a YouTube video.
The same issues I was experiencing with my T440s are unfortunately present on the new machine. It's slow to go full screen on videos and has difficult doing the smallest of actions like displaying info in the Task Manager or tracking my inputs on the trackpoint/trackpad. I cannot believe it has frozen on me in just my first few days of use, this feels inexcusable for a new laptop to do. Perhaps windows is to blame here, but I can't make so many excuses considering my windows desktop is so much snappier, all the while a few generations older.
To add to my woes the laptop has been utterly disastrous at updating. Not sure what Lenovo loads up into their flavor of windows, but it seems to be out of date. The computer had several windows updates pending out of the box, more than I was expecting. It bluescreened on the windows feature update and wasted about an hour of my time undoing the changes. That has to be a new record, not one but two bluescreens in the first week of ownership.
Enough doom and gloom, lets focus on some of the positives. The screen is fantastically bright and colorful, one of the best I've seen in a laptop. The keyboard and build quality are excellent and what you'd expect from a thinkpad. That's where my praise ends though, the screen is really the only exceptional part of this device.
Overall thoughts:
Pros:
-Best in class screen
-Same thinkpad keyboard and build that I like
Cons:
-Dangerously hot under light workloads
-Fan is whiny, seems incapable of keeping the machine cool
-Poor CPU performance, does not feel like a laptop should in 2020
-Speakers are lacking in bass and general clarity
-Fingerprint sensor is inaccurate
-Battery life is underwhelming even at low brightness/resolution
-Trackpad material is not easy to move fingers across
-Software is seemingly unstable (may not be fault of Lenovo)
I will continue to use this machine for another week or so before deciding whether to return it or not.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, November 19, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: aokandrew
from SLC, UT
Verified Purchase:Yes
Bought the laptop for work and school. It's much lighter than I was expecting which is good. The graphics card is too slow to play games but I would have been surprised if it could.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: NJ K Man
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] The laptop arrived as per the delivered by date. The laptop was packaged securely. Booted up the laptop without any issues, and went through the Windows 10 setup. So far the laptop is working as expected. Noticed that part of the memory is set aside for the GPU, if I had known this, I might have increased the memory. Not a big deal for now.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: MrMichael
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great computer, works perfectly for school. Light weight, but still sturdy enough that I'm not nervous while I'm lugging it around. The one problem I've had with it has been running Microsoft Word. It came preloaded on the system, but when I use it sometimes chunks of screen will go black for no apparent reason.
Written by a customer while visiting lenovo.com
Posted by: Viren Vatsa
from Miami, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Laptop is fast, user friendly, screen is with superbly clear display (screen is little bit on the smaller side for its price), well lit keyboard (except it does not have the numerical keyboard). Battery life is excellent, goes on and on sometimes more than 17 hours of working. Overall a great purchase.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
Great Laptop!
on November 14, 2020
Posted by: Jumar
from HI
[This review was collected as part of a promotion.] It's very fast and better than Apple laptops! I recommend this laptop.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
Fantastic product real fast and easy to use for me
on November 14, 2020
Posted by: Kapo
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love it !! Outstanding product . It does everything I need and more
Written by a customer while visiting lenovo.com