Customer reviews from https://www.asus.com
ASUS - ExpertBook B9 14" Laptop - Intel Core i7 - 16GB Memory - 512GB SSD - Star Black
Average customer rating
3.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ASUS - ExpertBook B9 14" Laptop - Intel Core i7 - 16GB Memory - 512GB SSD - Star Black
Posted by: Larry Langrill
Frequency of use:Daily
Verified Purchase:Yes
Great laptop, very light, long battery life, very bright, easy adjustments. Only caveat - not touch-screen, but I knew this going into it. All the other features outweighed that for me.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Hersh C
Frequency of use:Daily
Verified Purchase:Yes
They are out of warranty but unfortunately I have 2 of these and they both stopped working 2 weeks ago and both will not turn on
Response from https://www.asus.comBy CLM, January 14, 2025
Dear Hersh C,
Thank you for reaching out.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. If both laptop will not power on, boot up or it's just black screen, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update are applied successfully. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. If both laptop will not power on, boot up or it's just black screen, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update are applied successfully. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com