Customer reviews from nightowlsp.com
Night Owl - Expandable 16 Channel 10 Camera 5MP HD Indoor/Outdoor Wired DVR Surveillance System with 2TB Hard Drive - Black/White
Average customer rating
4.7 out of 5
4.7
(39 Reviews)
Open Ratings Snapshot
Rating breakdown 39 reviews
5 Stars
30
4 Stars
6
3 Stars
2
2 Stars
1
1 Star
0
89%of customers recommend this product. 
(
34 out of 38
)
Best Buy Privacy Policy
Customer Reviews for Night Owl - Expandable 16 Channel 10 Camera 5MP HD Indoor/Outdoor Wired DVR Surveillance System with 2TB Hard Drive - Black/White
Customer Rating
5 out of 5
5
Good set up
on August 3, 2021
Posted by: Tacey
from Mississippi
Gender:Female
Verified Purchase:Yes
We just recently purchased the night owl security cameras and so far we have loved them! We haven’t had any issues. I would highly recommend getting some and giving them a shot.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
5 out of 5
5
Very easy to use.
on August 18, 2021
Posted by: RobinL
from San Diego ca
Gender:Female
Verified Purchase:Yes
I had an old night owl system that finally wore out. I requested from the online sales rep something close to what I had. This model is perfect for me!
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
5 out of 5
5
Easy set up
on December 3, 2021
Posted by: brian126545
Verified Purchase:Yes
No problem with set up and getting on line. Running wires into attic was a pain but can not be seen from outside.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
4 out of 5
4
Good image quality, great value.
on December 19, 2021
Posted by: Filterguy
from Raleigh, NC
Gender:Male
Verified Purchase:Yes
I purchased this system for a second home, primarily because I have the same system in my primary home. The Night Owl Connect Ap. Allows me to view both systems on my phone with a single log in, convenient!
I deducted a star because I do not want the active deterrence cameras with a bright light, but have not found a way to turn off the light.
If there is a way to deactivate the camera light, please let me know!
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, December 30, 2021
The spotlight can be disabled for one or more cameras if desired. This can be done at the DVR level or remotely via the App. This may come in handy for cameras that are installed inside the home, or during special events where you anticipate a lot of camera activity. For more information on disabling the spotlight, please refer to your product's support material on our support site, linked below. Thank you for choosing Night Owl! https://support.nightowlsp.com/hc/en-us/articles/360040260233
Written by a customer while visiting nightowlsp.com
Customer Rating
3 out of 5
3
Service
on March 23, 2022
Posted by: Wood
from Bloomingdale Ga
I bought one years ago and they won't talk to you on the phone. On line only
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, Customer Support, March 28, 2022
Good afternoon. If you have a legacy product, then we can still troubleshoot with you to the best of our ability via chat. But live phone support is no longer an option. Our live phone agents are versed on our newer products, not products that we sold many years ago. You are outside of the warranty period and there is little a live phone agent could do. We will chat with you about the product and help you with the support content and updates we have for it, if applicable. We understand that can be frustrating, but due to the age of the product, that is the option that we currently have. Thank you.
Written by a customer while visiting nightowlsp.com
Customer Rating
5 out of 5
5
Great pictures
on March 31, 2022
Posted by: Bassoon
from Tyler
Gender:Male
Verified Purchase:Yes
Just checked it out on screen!
Looking good!
Highly recommended
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, April 6, 2022
Thank you so much for choosing Night Owl!
Written by a customer while visiting nightowlsp.com
Customer Rating
2 out of 5
2
poor features
on April 4, 2022
Posted by: PEAJR
from Hamilton, Ohio
Gender:Male
Verified Purchase:Yes
I have a THD system that is great. I bought this for the increase in video quality wich is great. I can not transfer and watch video clips on my computer so far at all. Only being able to speed playback up 8 times sucks. It is not near as easy to understand the operation of this system. I really have considered sending it back; Please help me with the transfer and viewing of clips to my computer. I also cannot get the remote connect program to connect to my system.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, Customer Support, April 6, 2022
We are sorry to hear you are experiencing an issue with your Night Owl product. Unfortunately, the issue you are having requires troubleshooting by our technical support team. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.
Written by a customer while visiting nightowlsp.com
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