Customer reviews from Samsung US
Samsung - 43" Class The Sero Series LED 4K UHD Smart Tizen TV (2020)
Average customer rating
4.6
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
79
4 Stars
24
3 Stars
3
2 Stars
1
1 Star
2
57%of customers recommend this product.
(
4 out of
7)
Customer Reviews for Samsung - 43" Class The Sero Series LED 4K UHD Smart Tizen TV (2020)
Customer Rating
5
Amazing qualities
on June 23, 2021
Posted by: Chavez
[This review was collected as part of a promotion.] This Samsung Television has one of the best quality screens I've ever seen. The audio system is top notch and with it's different modes, you can change from Movie mode to Gaming Mode in an instant. 10/10 would recommend.
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I was expecting
on June 22, 2021
Posted by: Hisqueen
[This review was collected as part of a promotion.] So my mother had got a new tv and asked if I would like to have hers. Well how could I say no it was pretty much new. She said the only thing wrong with it was it wasnt loud enough for her. So I took it home and plugged it in and tried to watch it Ithe volume was all the way on 0 so i cut it up and at 14 it was already blowing me away. I cut it all the way up and i knew their was Noway she had the volume up I told her the next day to find out she had the remote upside down like she did her new tv and said it wasnt loud enough. I use it to watch Netflix and chill and it's great for fortnight
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 23, 2021
Hi Hisqueen,
I am glad to hear that you are very enjoying The Sero TV! Not only does its screen rotates so you can watch your favorite content whether it's in portrait or landscape, The Sero also displays an optimized aspect ratio so you can enjoy content, apps, and social media on the entire screen.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
I am glad to hear that you are very enjoying The Sero TV! Not only does its screen rotates so you can watch your favorite content whether it's in portrait or landscape, The Sero also displays an optimized aspect ratio so you can enjoy content, apps, and social media on the entire screen.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
No wall mount for portrait any TV
on May 27, 2021
Posted by: Danidee
from FL
there is no wall mount for this samsung television. or any samsung that allows the televisions to be mounted in portrait (vertical) mode. the promise was that one would be released this year. still none. i am sad.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 28, 2021
Hi Danidee,
Thank you for choosing The Sero and for sharing your thoughts regarding the TV’s design. The 4.1ch 60-watt audio system, input panel, multiple sensors (Eco, remote, sound) and TV Controller button are all housed within The Sero’s All-in-1 Floor Stand. The TV itself is not intended to be removed from the stand or wall mounted.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Sero and for sharing your thoughts regarding the TV’s design. The 4.1ch 60-watt audio system, input panel, multiple sensors (Eco, remote, sound) and TV Controller button are all housed within The Sero’s All-in-1 Floor Stand. The TV itself is not intended to be removed from the stand or wall mounted.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Product is only for Samsung phone users
on May 9, 2021
Posted by: MIck
from NY
a. if you have an iphone. screen mirroring does not work in portrait mode.
b. several in-tv apps like youtube do not work in portrait mode.
c. you cannot get full picture in landscape mode when watching movies etc...
b. several in-tv apps like youtube do not work in portrait mode.
c. you cannot get full picture in landscape mode when watching movies etc...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, May 13, 2021
MIck:
Thank you for sharing your experience with the Samsung Sero TV. Samsung is working to enable Vertical AirPlay 2 and vertical YouTube support on this series. In addition, we recommend enabling automatic updates to ensure your TV features and functions are always optimized. To enable automatic updates, select Settings > Support > Software Update > Auto Update.
To see full picture in landscape mode, you can go to Settings > Picture > Picture Size Settings > Fit To Screen
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your experience with the Samsung Sero TV. Samsung is working to enable Vertical AirPlay 2 and vertical YouTube support on this series. In addition, we recommend enabling automatic updates to ensure your TV features and functions are always optimized. To enable automatic updates, select Settings > Support > Software Update > Auto Update.
To see full picture in landscape mode, you can go to Settings > Picture > Picture Size Settings > Fit To Screen
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
It is awesome!
on April 28, 2021
Posted by: Jessie
[This review was collected as part of a promotion.] Samsung has always been my favorite brand. They never let me down, and they're products just keep getting better! The quality of this TV is absolutely amazing!
Written by a customer while visiting Samsung US
Customer Rating
5
No Complaints!!! For real!!
on April 28, 2021
Posted by: David
[This review was collected as part of a promotion.] Watching football and, lol I mostly watch sports but catch on the latest crazy news as well. It is by far my nicest tv.
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on April 26, 2021
Posted by: Efollett
[This review was collected as part of a promotion.] Streaming is good wish it had a direct ethernet connection would the be great
Written by a customer while visiting Samsung US
Customer Rating
5
The product have great features and colors
on April 25, 2021
Posted by: Shelly
[This review was collected as part of a promotion.] Streaming gaming love to shop on the tv play games and streaming food chanels
Written by a customer while visiting Samsung US