Customer reviews from Samsung US
Samsung - 43" Class The Sero Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
79
4 Stars
24
3 Stars
3
2 Stars
1
1 Star
2
57%of customers recommend this product.
(
4 out of
7)
Customer Reviews for Samsung - 43" Class The Sero Series LED 4K UHD Smart Tizen TV
Customer Rating
4
Great product of Samsung ultra HD 4K TV
on September 17, 2020
Posted by: Ronald
[This review was collected as part of a promotion.] This is a great product almost seems like the people are standing in the room next to you in the picture is crystal clear and almost as you involved in the show
Written by a customer while visiting Samsung US
Customer Rating
1
Product is only for Samsung phone users
on May 9, 2021
Posted by: MIck
from NY
a. if you have an iphone. screen mirroring does not work in portrait mode.
b. several in-tv apps like youtube do not work in portrait mode.
c. you cannot get full picture in landscape mode when watching movies etc...
b. several in-tv apps like youtube do not work in portrait mode.
c. you cannot get full picture in landscape mode when watching movies etc...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, May 13, 2021
MIck:
Thank you for sharing your experience with the Samsung Sero TV. Samsung is working to enable Vertical AirPlay 2 and vertical YouTube support on this series. In addition, we recommend enabling automatic updates to ensure your TV features and functions are always optimized. To enable automatic updates, select Settings > Support > Software Update > Auto Update.
To see full picture in landscape mode, you can go to Settings > Picture > Picture Size Settings > Fit To Screen
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your experience with the Samsung Sero TV. Samsung is working to enable Vertical AirPlay 2 and vertical YouTube support on this series. In addition, we recommend enabling automatic updates to ensure your TV features and functions are always optimized. To enable automatic updates, select Settings > Support > Software Update > Auto Update.
To see full picture in landscape mode, you can go to Settings > Picture > Picture Size Settings > Fit To Screen
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
The display and sound are very good
on March 24, 2021
Posted by: The Guy
from Paramount, California
the portrait mode doesn't have a stretch mode to fit the screen well, i thought i could play my vertical games this way but it just shrinks them down.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 7, 2021
The Guy:
Thank you for sharing your experience with using your Sero TV in portrait mode. To see your content correctly in Portrait Mode, please try the following steps:
1) In the SmartThings app on your phone, select The Sero > TVControl
2) Press the Home button on your TVs Smart Remote and select the Portrait Mode button
3) Press and hold the button in Portrait Mode
4) To exit from the content screen only for Portrait Mode, press the Home button on your TV remote
When some apps are launched in Portrait Mode, their mode can be switched to Landscape depending on the app's policy.
Should you have further questions or need help with any features, functions, settings, etc, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your experience with using your Sero TV in portrait mode. To see your content correctly in Portrait Mode, please try the following steps:
1) In the SmartThings app on your phone, select The Sero > TVControl
2) Press the Home button on your TVs Smart Remote and select the Portrait Mode button
3) Press and hold the button in Portrait Mode
4) To exit from the content screen only for Portrait Mode, press the Home button on your TV remote
When some apps are launched in Portrait Mode, their mode can be switched to Landscape depending on the app's policy.
Should you have further questions or need help with any features, functions, settings, etc, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
2
No wall mount for portrait any TV
on May 27, 2021
Posted by: Danidee
from FL
there is no wall mount for this samsung television. or any samsung that allows the televisions to be mounted in portrait (vertical) mode. the promise was that one would be released this year. still none. i am sad.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 28, 2021
Hi Danidee,
Thank you for choosing The Sero and for sharing your thoughts regarding the TV’s design. The 4.1ch 60-watt audio system, input panel, multiple sensors (Eco, remote, sound) and TV Controller button are all housed within The Sero’s All-in-1 Floor Stand. The TV itself is not intended to be removed from the stand or wall mounted.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Sero and for sharing your thoughts regarding the TV’s design. The 4.1ch 60-watt audio system, input panel, multiple sensors (Eco, remote, sound) and TV Controller button are all housed within The Sero’s All-in-1 Floor Stand. The TV itself is not intended to be removed from the stand or wall mounted.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great quality
on October 7, 2020
Posted by: Golz
[This review was collected as part of a promotion.] Good for price good image great sound overall good buy
Written by a customer while visiting Samsung US
Customer Rating
1
iPhone user do not buy it
on January 2, 2021
Posted by: alex
from alhambra.California
its most friendly monitor for phone .ps samsung phones only.now i have to return it.i want to keep it but i have no choice
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Solutions, OBA, January 5, 2021
alex:
Thank you for purchasing the Sero Smart TV. The Sero TV is not just for Samsung phones. With AirPlay 2, you can stream or share content from Apple devices to the big screen. Effortlessly play videos, music, photos and more from your iPhone, iPad and Mac.
For assistance on setup or usage, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Thank you for purchasing the Sero Smart TV. The Sero TV is not just for Samsung phones. With AirPlay 2, you can stream or share content from Apple devices to the big screen. Effortlessly play videos, music, photos and more from your iPhone, iPad and Mac.
For assistance on setup or usage, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
this product is the best
on April 1, 2021
Posted by: vito8foxnews
[This review was collected as part of a promotion.] This feature is used for movies entertainment, inviting people over for family use, news stations, and gaming activities ,during staying home during this epidemic virus , indoor watching entertainment with family and friends.
Written by a customer while visiting Samsung US
Customer Rating
5
Unbelievable
on April 1, 2021
Posted by: Sheetfreak71
[This review was collected as part of a promotion.] Samsung has always sold awesome products but you really left me without words, i've never seen a picture so crystal clear and colorful. I honestly dont think you can ever top it.
Thank sincerely, christopher smith.
04/01/2021
Thank sincerely, christopher smith.
04/01/2021
Written by a customer while visiting Samsung US