Customer reviews from Samsung US
Samsung - 43" Class The Sero Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
79
4 Stars
24
3 Stars
3
2 Stars
1
1 Star
2
57%of customers recommend this product.
(
4 out of
7)
Customer Reviews for Samsung - 43" Class The Sero Series LED 4K UHD Smart Tizen TV
Customer Rating
5
It is awesome!
on April 28, 2021
Posted by: Jessie
[This review was collected as part of a promotion.] Samsung has always been my favorite brand. They never let me down, and they're products just keep getting better! The quality of this TV is absolutely amazing!
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I was expecting
on June 22, 2021
Posted by: Hisqueen
[This review was collected as part of a promotion.] So my mother had got a new tv and asked if I would like to have hers. Well how could I say no it was pretty much new. She said the only thing wrong with it was it wasnt loud enough for her. So I took it home and plugged it in and tried to watch it Ithe volume was all the way on 0 so i cut it up and at 14 it was already blowing me away. I cut it all the way up and i knew their was Noway she had the volume up I told her the next day to find out she had the remote upside down like she did her new tv and said it wasnt loud enough. I use it to watch Netflix and chill and it's great for fortnight
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 23, 2021
Hi Hisqueen,
I am glad to hear that you are very enjoying The Sero TV! Not only does its screen rotates so you can watch your favorite content whether it's in portrait or landscape, The Sero also displays an optimized aspect ratio so you can enjoy content, apps, and social media on the entire screen.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
I am glad to hear that you are very enjoying The Sero TV! Not only does its screen rotates so you can watch your favorite content whether it's in portrait or landscape, The Sero also displays an optimized aspect ratio so you can enjoy content, apps, and social media on the entire screen.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing qualities
on June 23, 2021
Posted by: Chavez
[This review was collected as part of a promotion.] This Samsung Television has one of the best quality screens I've ever seen. The audio system is top notch and with it's different modes, you can change from Movie mode to Gaming Mode in an instant. 10/10 would recommend.
Written by a customer while visiting Samsung US
Customer Rating
4
Great Idea but Connection Issues
on June 29, 2021
Posted by: SeroTV43
[This review was collected as part of a promotion.] I love the idea of having a flip TV but having to connect to 2.4 GHz wifi band and not been able to Tap and connect make it not worth it of what you pay for it. Even using Samsung phone last generation.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 29, 2021
Hi SeroTV43,
Thank you for choosing The Sero TV and for your review. We appreciate your feedback regarding the connectivity issues you are experiencing with your TV. The Sero supports both 2.4GHz and 5GHz Wi-Fi. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please also make sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Sero TV and for your review. We appreciate your feedback regarding the connectivity issues you are experiencing with your TV. The Sero supports both 2.4GHz and 5GHz Wi-Fi. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please also make sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
My Sero TV experience!
on June 29, 2021
Posted by: Angela
[This review was collected as part of a promotion.] The pandemic kept us indoors for the most part. My family and I were running out of new experiences or things to do at home. Ordered a Sero TV and the things I’ve been able to do have been endless. I even keep it on at home when I have guests over or working on my laptop. I use it as my own personal digital signage sometimes. LOL. Portraits of the kids, videos even small gifs when celebrating a family get together. It’s all become significantly more interesting haha!
Written by a customer while visiting Samsung US
Customer Rating
4
I live this tv could watch all day long !
on July 15, 2021
Posted by: Klow1738
[This review was collected as part of a promotion.] Great view love watching this tv I can do lot of good stuff like g.j oibg on Netflix and search lots of good tv movies and shows
Written by a customer while visiting Samsung US
Customer Rating
5
Pog.
on July 15, 2021
Posted by: Jesh
[This review was collected as part of a promotion.] It's just really pog. Nothing else to it. It's a TV that works and can display my consoles well for my games.
Written by a customer while visiting Samsung US
Customer Rating
5
I live my Samsung TV...
on July 17, 2021
Posted by: Barb
[This review was collected as part of a promotion.] I use it for streaming, watch YouTube on it. My Meditation. I live it. Samsung has there own channels. My Smart TV is the best.
Written by a customer while visiting Samsung US