Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Samsung Galaxy S20 and S20 5G - Set In Stone
Average customer rating
4.2
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
40
4 Stars
4
3 Stars
2
2 Stars
2
1 Star
7
84%of customers recommend this product.
(
43 out of
51)
Customer Reviews for OtterBox - Symmetry Series Case for Samsung Galaxy S20 and S20 5G - Set In Stone
Posted by: Cindybob20
Verified Purchase:Yes
Very happy with case for my new phone galaxy S20 5g
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mary B
Verified Purchase:Yes
This is my second OtterBox. The first was black and utilitarian and did a great job. Now I've graduated to this sleek and sexy purple blue stylish version. I love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lisa
Verified Purchase:Yes
I have a grey S20 & this case looks great. Works perfectly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marsh
Verified Purchase:Yes
Did not fit the Samsung Galaxy S20 5g that it was purchased for
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 9, 2021
Hi there!
We're sorry to hear about your troubles with your Symmetry Series case! It's definitely odd to hear that your case isn't fitting your device properly. We'd love to look into this and see what's going on. Give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your troubles with your Symmetry Series case! It's definitely odd to hear that your case isn't fitting your device properly. We'd love to look into this and see what's going on. Give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Does the job but...
on August 29, 2021
Posted by: Kevinb
This case does the job for protecting the phone and fits nicely. The issue that I have is that is has gotten many scratches on the back. It's a transparent case and now it looks awful. Right on the package it states scratch resistant...wrong.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 31, 2021
Hi Kevinb,
We're glad to hear the Symmetry Series Clear case is doing its job on the protection front, but we're sorry to hear the case is scratched. We'd love to help smooth things over with a replacement on our website here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
We're glad to hear the Symmetry Series Clear case is doing its job on the protection front, but we're sorry to hear the case is scratched. We'd love to help smooth things over with a replacement on our website here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kat5
Verified Purchase:Yes
Shipped quickly. Good quality cover without too much bulk.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Did not protect my screen
on November 30, 2021
Posted by: Alticat2
I could not wait to get home to write this review. Do not get this case expecting it to protect your screen against all type of environments because it won't! Invest in a real screen protector. I am 5'1, my phone hit the concrete and my screen shatter in multiple places, now I have to buy a new phone. I wish I could upload a pic but my phone has completely leaked purple fluid all over the screen
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com