Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Samsung Galaxy S20 and S20 5G - Set In Stone
Average customer rating
4.2
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
40
4 Stars
4
3 Stars
2
2 Stars
2
1 Star
7
84%of customers recommend this product.
(
43 out of
51)
Customer Reviews for OtterBox - Symmetry Series Case for Samsung Galaxy S20 and S20 5G - Set In Stone
Posted by: Marie c
Verified Purchase:Yes
so disappointed with this case, and still expensive. It looks like a case you buy at the mall stands or at the swap meet for a lot cheaper. I've seen cases from this brand and they look of better quality.
This one was a failure
This one was a failure
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 22, 2020
Hi Marie,
"Failure" wasn't exactly what we were going for with this Symmetry Series case, and we're bummed to hear you're feeling this way. It may not seem like much, but we put forth every effort - from design and materials to manufacturing and post-production testing - to ensure this case will offer some of the best protection available to safeguard your investment. and we trust it will prove itself time and time again.
That being said, we're always looking to improve the Otter experience, so we would love to pass your feedback along to our product design team for future consideration!
Best,
OtterBox Customer Service Team
"Failure" wasn't exactly what we were going for with this Symmetry Series case, and we're bummed to hear you're feeling this way. It may not seem like much, but we put forth every effort - from design and materials to manufacturing and post-production testing - to ensure this case will offer some of the best protection available to safeguard your investment. and we trust it will prove itself time and time again.
That being said, we're always looking to improve the Otter experience, so we would love to pass your feedback along to our product design team for future consideration!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: rrm54
Verified Purchase:Yes
bad fit, did not check size, make sure it is the right product that one is ordering for
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , January 11, 2021
Hi there!
We're sorry to hear about any confusion with your recent order! If you're still needing to do a return, feel free to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent order! If you're still needing to do a return, feel free to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Pamela
Verified Purchase:Yes
It doesn't fit my Droid! Wish I didn't spend the money. My Droid is longer and fatter than what they sent!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 6, 2021
Hey Pamela,
We're sorry to learn your case doesn't fit your device. We suggest double checking the phone model you're using in the general settings of your device. For further assistance, please feel free to give us a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
We're sorry to learn your case doesn't fit your device. We suggest double checking the phone model you're using in the general settings of your device. For further assistance, please feel free to give us a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Charley S
Verified Purchase:Yes
This is the fourth Otterbox I have purchased. It is easy to use and put on the phone. The power button can be a bit hard to start with but it does get easier. having a coloured phone I wanted a case that wasn't black. This is clear with glitter flecks in it. Some might think that they are expensive but they are well worth the expense. My current phone has had 2 of these cases after the original one was replaced after being dropped several times and finally cracked. This case is for my new phone and I am sure it will be as good as the current one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
I now feel my cell is protected. My Samsung 6 was dropped several times with no damage. Because it is clear i can see the beautiful color...what a treat.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Joelle
Verified Purchase:Yes
Perfect case to protect my phone and also pretty sparkles! It is sleek and I'm happy with my purchase
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Crystalh20
Verified Purchase:Yes
I really like this case. Its clear do you can see the color of the phone. I also like the sparkles on back.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com