Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Samsung Galaxy S20 and S20 5G - Set In Stone
Average customer rating
4.2
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
40
4 Stars
4
3 Stars
2
2 Stars
2
1 Star
7
84%of customers recommend this product.
(
43 out of
51)
Customer Reviews for OtterBox - Symmetry Series Case for Samsung Galaxy S20 and S20 5G - Set In Stone
Customer Rating
5
Going strong
on December 12, 2021
Posted by: Holygpp
Ive had it since the release of the 5g s20 n although its scratched and yellowing, it has definitly been a worthy case since ive dropped the phone many time and it has no cracks
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Danitrim
Verified Purchase:Yes
I've had my case for a few weeks now and it does the job expertly and looks great too. I only dropped my phone once so far and it was totally fine. The case itself did get two small dents, and the back of the case has many tiny scratches at this point, but that's what it's there for. I can safely put my phone inside any of my bags and not worry the phone itself will ever be scratched.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Deano
Verified Purchase:Yes
I bought this a month ago and I'm so happy that I did
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: spoon
Verified Purchase:Yes
I have had otterbox cases on my phones and tablet for the past 8 years plus. And i have to say this is by far the worst. The rest have been fantastic but this feels cheap and doesn't feel like it will protect my phone. When i got it i actually thought it was fake.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 18, 2020
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! Rest assured, that case design has been through hundreds of hours of testing to ensure it will hold up to the demands of your everyday life. If you run into any other issues with your case, please don't hesitate to reach out to our CS team in your region, here: https://www.otterbox.co.uk/en-gb/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! Rest assured, that case design has been through hundreds of hours of testing to ensure it will hold up to the demands of your everyday life. If you run into any other issues with your case, please don't hesitate to reach out to our CS team in your region, here: https://www.otterbox.co.uk/en-gb/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Was mislead by website that it would fit my phone.
on July 10, 2021
Posted by: Nancy
Verified Purchase:Yes
Very little selection as far as designs, when I did pick one it did not fit my phone. In the process of returning.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 12, 2021
What's going on with your new Symmetry Series Case that isn't working out with your Galaxy device as it should, Nancy? You don't happen to have the S20 FE, the S20+, or the S20 Ultra, do you? Samsung makes a lot of devices with the "S20" in the title, but this case will only work with the standard version, in either its 4G or 5G configuration.
Feel free to give us a call at 1-855-688-7269, and we'll be glad to help get to the bottom of things and figure out the best path to maximum protection going forward!
Kindly,
OtterBox Customer Service Team
Feel free to give us a call at 1-855-688-7269, and we'll be glad to help get to the bottom of things and figure out the best path to maximum protection going forward!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Shel
Verified Purchase:Yes
Case looks very nice. Unfortunately it does not fit the FE edition of the phone. I will be returning.
Response from otterbox.comBy OtterBox , Customer Service Team , December 23, 2020
Hi there!
We're sorry to hear about any confusion with your recent purchase! the good news is, we do have a case for that Galaxy S20 FE here: https://www.otterbox.com/en-us/samsung-galaxy-s20-fe-5g/symmetry-series-case/77-81086.html
For help with a return of your current case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent purchase! the good news is, we do have a case for that Galaxy S20 FE here: https://www.otterbox.com/en-us/samsung-galaxy-s20-fe-5g/symmetry-series-case/77-81086.html
For help with a return of your current case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nobody you know
Verified Purchase:Yes
My carrier is not carrying the base model. Looks very similar to my current case/phone which I do like.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jmmt18
Verified Purchase:Yes
It's a good case, i actually like it. However it's not the case I wanted. I wanted an otterbox strada, and have had that same case in the last like 5 phones I have had and for some reason they didn't make it for this phone which is extremely disappointing. So I'm making do with this one.
Written by a customer while visiting otterbox.com