Customer reviews from Samsung US
Samsung - 55" Class Serif Series LED 4K UHD Smart Tizen TV
Average customer rating
4.7
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
126
4 Stars
32
3 Stars
10
2 Stars
1
1 Star
0
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for Samsung - 55" Class Serif Series LED 4K UHD Smart Tizen TV
Customer Rating
5
awesomeness at your fingertips.
on May 3, 2021
Posted by: cfa91
[This review was collected as part of a promotion.] I use television on a daily, usually start off my morning with coffee breakfast and HD news. Usually spend time watching Jurrasic Park films in 4k HD. Sound is pretty loud and very defined so no need for very loud volume. Whether its contemplating what to watch next or just wanting to be informed from time to time. The quality sound and experience is always amazing. Thank you Samsung.
Written by a customer while visiting Samsung US
Customer Rating
5
This product has features that I love to use
on May 4, 2021
Posted by: Snickers
[This review was collected as part of a promotion.] I use all the features given for this model ,I stream movies youtube and use to view my pictures
Written by a customer while visiting Samsung US
Customer Rating
4
Very unique, and fun to show off
on April 19, 2021
Posted by: Ray32
[This review was collected as part of a promotion.] I had seen other reviews about this TV, and became interested in it immediately. The concept of a rotating display was fascinating, plus it meant that its overall footprint could be reduced when not being used for movies, or other regular media consumption. My wife and I have a modest bedroom, where we don't have much space, but since this TV has it's own base, and the display rotates, it's easy to accommodate for.
It also comes with some fun screensaver options while in portrait mode, so while I lay in bed, I'll occasionally have the display on to have ambient light. I paired that with some LEDs, so when the tv is on, I have them match the color of the screensaver adding additional ambiance.
The tv also comes with Samsung smart things integration, so if I'm not sure where I last set the remote down, I can use my phone to operate the tv.
I gave a 4/5 star review, but really I'd give it something closer to 5 if I could. My only complaints about the tv are that the display itself is average, where it doesn't stand out among other 4k displays. The colors are definitely accurate, at least to my untrained eyes, but there's nothing special about it. It also doesn't come with an ethernet port, which isn't a problem if you've got a decent wifi setup, but if you don't, streaming may take a hit. The tv itself is very heavy, both a pro and a con, so it can stand on its own.
Overall, love the tv, and samsung has some of the best incentives there are to get you into something new.
Written by a customer while visiting Samsung US
Customer Rating
4
Tv remote
on September 15, 2020
Posted by: LUcyC
[This review was collected as part of a promotion.] Having difficulty with the remote workin
Don’t know why
Don’t know why
Written by a customer while visiting Samsung US
Customer Rating
3
No "one connect box"
on March 26, 2021
Posted by: Mike
i've purchased this tv and somehow i thought that i will get the "one connect box" like on the "frame" tv. unfortunately this tv does not have a "one connect box" so if you have the tv in the middle of the room like it's featured in most of the marketing material you will find yourself with dozens of cables hanging around which sucks.
Features
5
Performance
5
Design
2
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 5, 2021
Mike:
Thank you for purchasing the Samsung Serif TV and for your review. I am sorry to hear that you did not understand that a One Connect Box is not included. It is included with our Frame TV models and a Slim version is included with our Neo QLED 8K models.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the Samsung Serif TV and for your review. I am sorry to hear that you did not understand that a One Connect Box is not included. It is included with our Frame TV models and a Slim version is included with our Neo QLED 8K models.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Great product. Picture is not crisp HD.
on March 30, 2021
Posted by: therabbitnews
[This review was collected as part of a promotion.] Mostly streaming. I don't use it for anything else.
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung is smarter TV
on March 31, 2021
Posted by: Venky
[This review was collected as part of a promotion.] It's a great TV. I wish it could have been more smart and user-friendly without connecting to external cables.
For example you can give TV channels in Samsung TV app the same It's in Samsung mobile phones
For example you can give TV channels in Samsung TV app the same It's in Samsung mobile phones
Written by a customer while visiting Samsung US
Customer Rating
5
vivid colors
on March 31, 2021
Posted by: Love
[This review was collected as part of a promotion.] I always love to buy Samsung Electronics because in my opinion they without any doubt are # one in the market, long time ago Sony use to #1 not anymore.
Written by a customer while visiting Samsung US