[This review was collected as part of a promotion.] I made the mistake of buying a cheaper product elsewhere. It was ruining my copies, smudging across the paper and creating muddy looking color. I switched back to HP and will never stray again. HP makes a great product that is worth it. The color is clear, accurate and clean looking.
Sure the ink works fine but it is extremely costly. They put a microchip on it to talk to the printer so you can’t buy much cheaper aftermarket ink. Requires four color ink, so you come very close to the price of the whole printer every time you buy all four colors.
That this printer is the second HP printer we have purchased that crashes weeks after the warranty ends and HP offers NO REPAIR.
No, I would not recommend this to a friend.
Response from hp.comBy Amanda , HP Care, July 14, 2022
Hello ML,
That sounds awful! Our printers are meant to last a long time. It appears the ink itself was fine. If you would like assistance troubleshooting the printer, go to www.support.hp.com/us-en/help/diagnostics/. You can chat with a member of our support team at www.support.hp.com/us-en/contact-hp/. I hope you can resolve this issue. Let us know if there is anything further, we can do to support you.
I had to buy a new one because the toner was leaking and leaving ink on everything
Response from hp.comBy Amanda , HP Care, August 10, 2022
Hi there Angela,
It's awful that the cartridge leaked on you. Avoid using this cartridge and ask for a return immediately. I would also assess your opening technique. Sometimes, consumers remove the tabs off the toners. This action creates a leak from the cartridge. Again, I apologize for this incident. I hope it never occurs again.