Customer reviews from netgear.com
NETGEAR - 4G LTE Cable Modem - Black
Average customer rating
4.1
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
34
4 Stars
7
3 Stars
6
2 Stars
5
1 Star
5
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for NETGEAR - 4G LTE Cable Modem - Black
Customer Rating
5
Great Modem
on January 23, 2020
Posted by: Les Gross
This is a super powerful little modem and very easy to set up and use! Thanks for a great product!
Written by a customer while visiting netgear.com
Customer Rating
2
Out of Warranty
on February 12, 2020
Posted by: Richard
It worked well for a year and 3 months, then died. I contacted Netgear, they said it had a one year warranty and I was out of luck.
Response from netgear.comBy NETGEAR Team, February 13, 2020
Hello,
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this product. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this product. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great for rural applications
on February 12, 2020
Posted by: ksutton78258
There are no wireline/cable providers that service where I live. This modem with service from a reseller of AT
Written by a customer while visiting netgear.com
Customer Rating
2
Its "ok"
on February 20, 2020
Posted by: Jake
The first one died after 2 months so I dont have a whole lot of confidence with this.
Response from netgear.comBy Joshua, NETGEAR Team, February 20, 2020
Hi Jake,
Thanks for your review of your LB1120. We understand that you have been having a difficult time with the wireless connectivity on your router and we would like to look into some of the support opportunities that we have available, please contact us at NetgearTeam@netgear.com with any further questions.
Your new product comes with one-year warranty and 90 days of complimentary tech support. To extend your coverage further and get access to knowledgeable experts for your product, purchase an Extended Warranty or Extended Warranty and Support plan within 90 days of product purchase. More information can be found here: https://prosupport.netgear.com/index.html
I have linked more information to the warranty policy: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you,
NETGEAR Team
Thanks for your review of your LB1120. We understand that you have been having a difficult time with the wireless connectivity on your router and we would like to look into some of the support opportunities that we have available, please contact us at NetgearTeam@netgear.com with any further questions.
Your new product comes with one-year warranty and 90 days of complimentary tech support. To extend your coverage further and get access to knowledgeable experts for your product, purchase an Extended Warranty or Extended Warranty and Support plan within 90 days of product purchase. More information can be found here: https://prosupport.netgear.com/index.html
I have linked more information to the warranty policy: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
Important Detail I Wish I Had Known
on October 22, 2020
Posted by: Neal
I read the descriptions and thought the modem could run off a mobile hot spot (LTE networks) but this is not the case. If you plan to use the CIM card in your phone you would need to remove it and install it in the modem for it to work.
Response from netgear.comBy Consumer Affairs, October 23, 2020
Hi Neal,
This device will take its own SIM card and provide a signal. To activate a sim card for your Modem please contact your service provider.
Thank you
This device will take its own SIM card and provide a signal. To activate a sim card for your Modem please contact your service provider.
Thank you
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on November 3, 2020
Posted by: Anonymous
Sleek, small, powered up quick with my Verizon 5g sim card and connected immediately no more lagging in speeds when connected to a wireless router, thanks!
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear 4G LTE
on November 17, 2020
Posted by: drfortney
This device has been great straight out of the box. We use it to provide internet to our weekend farm house and it provides great speeds through the AT
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear 4G LTE modem
on November 21, 2020
Posted by: Anonymous
This product was super easy to start up and compact just like described. Back in business thanks to netgear
Written by a customer while visiting netgear.com