Response from geniecompany.comBy Marketing, December 1, 2025
Thank you for reaching out and sharing your feedback. I'm truly sorry to hear that your experience with us did not meet your expectations. To better assist you, we’d like to address your concern directly with you. Could you please give us a call at 1-800-354-3643. We’re here to help resolve any issues you’re experiencing. By speaking with you directly, we can ensure that we provide the most accurate and efficient support possible. Thank you for your understanding and patience. We look forward to resolving this matter for you.
This remote control was the easiest remote to program with my genie. No needing to find out complicated sequences for your specific model, It was super easy and programming took a couple of minutes tops. I love the feel of the remote It feels high quality not cheap like some of the universal remotes that you can find in the big box stores. This is worth every penny and I know this thing will last many many many years.