I went on the website to chat with a technician. I answered a few questions the man asked me. He told me exactly what I needed for a spare remote. It was delivered within a week. And I was able to program it with no problems, all by myself. Win, win, win! I’m very pleased.
The new remotes worked fine. Not sure what else to say to justify a five-star rating. They opened the garage exactly the way that you would expect a remote to do. It's just that working as expected seems a bit mundane to merit a five-star rating. It seems to me that five-stars requires exceeding expectations. It's not like pushing the button grants wishes or anything, which given the name of the company, might have happened (it didn't... I tried.) I guess the bottom line is if you want to push a button an have your garage door open, this product does the trick. If you are expecting something more, you probably had unrealistic expectations when you placed the order.
I love this remote, very easy to set up, great instructions, fast delivery, we purchased a house and garage remotes didnt come with, so we order genie remotes, great service