Customer reviews from geniecompany.com
Genie - G3T-R 3-Device Remote
Average customer rating
4.7
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
270
4 Stars
20
3 Stars
4
2 Stars
5
1 Star
9
96%of customers recommend this product.
(
226 out of
236)
Customer Reviews for Genie - G3T-R 3-Device Remote
Posted by: Grandpa Bob
from Jacksonville Florida
Verified Purchase:Yes
Arrived quickly, easy to understand directions. Hardest part was finding the program button on the opener. Button on our opener was on the bottom facing the floor, but it’s all black with other buttons and hard to see without a flashlight. Once I found program button I used a long screwdriver handle to press the button. 20 seconds and we’re programmed.
Written by a customer while visiting geniecompany.com
Customer Rating
1
Worst piece of crap ever
on September 29, 2023
Posted by: Jpr52
Bought and had this installed a week ago. While it opens the garage door, it can not be used to close the garage door. We have tried everything to get this to work properly. Why are there three buttons if the two lower ones do nothing at all
We are going to contact another contractor to remove and install a better quality garage door opener
Response from geniecompany.comBy Heather, Heather, October 4, 2023
We would like to help you resolve this issue. Please contact our Genie customer service at 1-800-354-3643 for assistance.
Written by a customer while visiting geniecompany.com
Posted by: Kaky
from Saint Jérôme
Verified Purchase:Yes
Hello, your product is good. but I need you to email me the catalog so I can reprogram my controller, because I can't find it anymore
I would recommend this to a friend!
Response from geniecompany.comBy Marketing, March 6, 2025
Thank you for reaching out and sharing your feedback. I’m sorry to hear that you’re having trouble. To better assist you, we’d like to address your concern directly with you.
Could you please give us a call at 1-800-354-3643. We’re here to help resolve any issues you’re experiencing. By speaking with you directly, we can ensure that we provide the most accurate and efficient support possible.
Could you please give us a call at 1-800-354-3643. We’re here to help resolve any issues you’re experiencing. By speaking with you directly, we can ensure that we provide the most accurate and efficient support possible.
Written by a customer while visiting geniecompany.com
Posted by: Steve
from Maine
Verified Purchase:Yes
The new remotes worked fine. Not sure what else to say to justify a five-star rating. They opened the garage exactly the way that you would expect a remote to do. It's just that working as expected seems a bit mundane to merit a five-star rating. It seems to me that five-stars requires exceeding expectations. It's not like pushing the button grants wishes or anything, which given the name of the company, might have happened (it didn't... I tried.) I guess the bottom line is if you want to push a button an have your garage door open, this product does the trick. If you are expecting something more, you probably had unrealistic expectations when you placed the order.
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Posted by: My Name isn’t George
from Texas
Verified Purchase:Yes
It works. I don’t know what else you need to know. Do you need it to open your garage door? BOOM! Consider it done. Do you need it to give you a massage? Well, it doesn’t do that. Besides the massage thing, it works pretty well. Maybe I should go get a massage...
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Posted by: Happy Customer in VA
from VA
Verified Purchase:Yes
We lost our remote garage door opener. We installed the door 16 years ago and thought we'd have to live without a remote. Our car was programmed to open the door and we also had an outside wall unit attached to open the door. However, we missed the remote we kept in the house to open and close our detached garage. We ordered a replacement. So glad we did. Programing took all of 30 seconds. Wonderful!!!!
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Posted by: John
from Florida
Verified Purchase:Yes
Works great. I just wish that a more detailed manual was available (I'm a nerd). This remote has 3 buttons; I tried to program all 3 buttons for my door opener. But when I did this, it kept "kicking out" the previous code. So I ended up programming only the largest button for my opener. The other 2 buttons are reserved for other openers. I have no other openers. So they're just "dummy" buttons.
Written by a customer while visiting geniecompany.com
Customer Rating
1
Great range but buttons totally suck
on December 24, 2023
Posted by: NeedBetterButtons
This gets a one only because zero isn’t a choice. There is Zero, absolutely zero, tactical feel to the buttons. You have no clue whether you have pushed a button or not. If the door doesn’t open is it because I’m out of range? Or did I not push the button? Oops, door begins to open but stops because somehow the button got pushed twice. Or, other times the door opens from just picking up the remote and not knowing a button was even pushed.
No, I would not recommend this to a friend.
Written by a customer while visiting geniecompany.com