Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - White
Average customer rating
4.1
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
435
4 Stars
166
3 Stars
90
2 Stars
19
1 Star
67
80%of customers recommend this product.
(
582 out of
723)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - White
Customer Rating
2
Happy Feet Washer Disappointment
on March 10, 2026
Posted by: Ace1
I like others purchased this washer back in 2020 and it's never really lived up to the hype. I'm currently on replacing the balance springs twice and at this point ready to move on to a new one and possibly a new brand. This thing has danced all in my laundry room so much that my wall needs a paint. We have placed the clothes in as instructed but still here we are. Not much for a design built for convenience and advanced technology. I gave it 2 stars because it has lasted this long.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 13, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 932550.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 932550.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
