Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - White
Average customer rating
4.2
(770 Reviews)
Rating breakdown 770 reviews
5 Stars
435
4 Stars
166
3 Stars
90
2 Stars
18
1 Star
61
81%of customers recommend this product.
(
581 out of
717)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - White
Customer Rating
1
Awful! Don’t waste your money on this junk!
on September 3, 2025
Posted by: Laura
from Danese wv
If there was a 0 rating this is what it would get. I have had problems with this machine since day 1. It doesn’t spin my clothes out. Most of the time it will say the cycle is finished when it hasn’t even done anything. Plus I never could get it to connect to the app for updates. Even had a repairman come out once and said they have nothing but troubles with them. I don’t know how there has not been recalls on it. Don’t waste your time or money on this piece of junk! I will never buy another whirlpool in my life.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Washer model/serial number, and reference Case # 791172
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Major Disappoinment.
on September 6, 2025
Posted by: Patrick B
from Florida
I thought I was going to love this washer. What a complete disappointment it has become. The main hate I have for this machine is that it doesn't supply enough water to agitate the clothes. It is a constant battle to get enough water to get the machine to work properly. My machine is less than a year old and I dread having to use this machine for another 15 years.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 8, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information and reference Case # 792820.
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com