Customer reviews from whirlpool.com
Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Fingerprint Resistant Stainless Steel
Average customer rating
3.8
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
50
4 Stars
21
3 Stars
6
2 Stars
4
1 Star
19
76%of customers recommend this product.
(
68 out of
89)
Customer Reviews for Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Fingerprint Resistant Stainless Steel
Customer Rating
1
defective after 8 months
on November 19, 2024
Posted by: Anonymous
from Cleveland, OH
[This review was collected as part of a promotion.] After only having the appliance 8months it suddenly just stopped working . I have spent the last 3weeks trying to schedule a successful service call. They have limited selections of vendors (2) that do not seem to want to service and they refuse to replace the product that is still under the limited warranty. I am now going to pursue a consumer attorney to handle the matter.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 20, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 627012
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Weak seal around bottom freezer door
on April 8, 2025
Posted by: Garage fridge
from San Ramon, CA
[This review was collected as part of a promotion.] The bottom freezer seal is bent out of shape after 4 month of use, the bottom door doesn’t shut properly
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 14, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 705882.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
This refrigerator is good...for only 1-2 years
on April 5, 2023
Posted by: Aaron
Similar experience as many of the recent reviewers. The fridge gives out after 1-2 years. Our first problem started at installation. The refrigerator gasket was factory-damaged. Easy enough to replace, but a bad omen. The front control panel just went totally dead after about a year. Fine, I can live without it as long as things stay cold. Then a little after two years, the fridge portion can't stay cold. The freezer works. The fridge does not. We have a baby, and keeping his breastmilk bottles cold enough is now a nightmare. Wish applications could last like they used to. Hooray for maximizing CEO profits with low-quality items that don't last!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 5, 2023
Thank you for sharing your insights with us, Aaron. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 296433.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Freezer Drawers are "Cheap"
on April 16, 2021
Posted by: jbndj
from MI
[This review was collected as part of a promotion.] It is exactly what we wanted for 2 people, couldn't find one anywhere, so only could go by pictures. This unit arrived damaged, no fault of Whirlpool, however, the shelves are hard to install as the door only opens to 90 degrees, which once in place, is not an issue. The issue is with the freezer, 2 very tiny drawers, not sure why, and the cheap plastic drawers are very difficult to open all the way, they hit the door. Terrible design, the doors should at a minimum open 95 degrees, 105 degrees would be ideal. Overall, this seems like a good product
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well
on July 24, 2021
Posted by: Deg3
from Vancouver
[This review was collected as part of a promotion.] This was an upgrade replacement for a fridge we had before that stopped cooling. It's working well so far. I like the adjustable drawers.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
What an absolute disaster!
on May 19, 2023
Posted by: James
from Atlanta
[This review was collected as part of a promotion.] From day one, the freezer was dripping cold water which damaged the floor. Whirlpool said it’s probably my fault; it wasn’t. It turned out to be a bad seal on the freezer door. I know that my ordeal has only begun, so I will have to be patient.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 22, 2023
Thank you for sharing your insights with us, James. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 326063.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good Frig
on May 26, 2021
Posted by: Vicky
from Harrison, MI
[This review was collected as part of a promotion.] I've had this refrigerator for about a month now. Would definately buy it again. Fit perfectly in the spot that I needed and freed up space in my kitchen. You don't have to guess what the temp is the panel on the outside tells you.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed
on November 15, 2022
Posted by: Trish
from Bradley
[This review was collected as part of a promotion.] The refrigerator came with my new home in April 2022. It is small but efficient in size. The issue I have is it freezes food, beverages and my vegetables. I have adjusted the temperature but the freezing continues. I had a glass bottle of milk that exploded in the refrigerator. It was quite the mess to clean up.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com