Customer reviews from whirlpool.com
Whirlpool - 24 in. Wide 12.7 cu. ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Average customer rating
3.8
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
51
4 Stars
21
3 Stars
6
2 Stars
4
1 Star
20
77%of customers recommend this product.
(
69 out of
90)
Customer Reviews for Whirlpool - 24 in. Wide 12.7 cu. ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Customer Rating
4
very convenient, front controls not
on February 3, 2023
Posted by: cabb
from georgia
[This review was collected as part of a promotion.] The fridge's bottom freezer is very sensible, easy to use. The controls on the front are too easily hit inadvertently, resulting in freezing temps around the edges of the upper part which is not meant to freeze.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
The perfect size
on January 13, 2023
Posted by: Jimbob
from Moneta VA
[This review was collected as part of a promotion.] Just purchased this refrigerator and could not be happier. It was really the only one that we felt like fit the description of "counter depth'. We have a small kitchen and we wanted the extra space and at the same time not having the fridge seem like a centerpiece. Love the information panel on the front and the ease of making temp changes. Couldn't be any better.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Fridge, worse service
on January 10, 2023
Posted by: Jeremiah
from Colorado Springs
I bought this fridge and it stopped working when it was less than a year old. I took my time calling Whirpool, as I thought I had a two year warranty on major components (like the fridge cooling). Sadly, it's only a one year warranty.
Myself and many others have had technicians out countless times and they've been unable to fix this horribly engineered product. Trust the reviews on this one, it's bad.
With all of the bad reviews, I'm shocked that they still sell this.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 11, 2023
Thank you for sharing your insights with us, Jeremiah. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64203pHBn or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great size
on November 30, 2022
Posted by: TinaR
from Ocean City, MD
[This review was collected as part of a promotion.] I bought this a month ago and love everything about it. I love the slim design that'll give me more counter space in my small condo. I would've given a 5 review except for one feature it doesn't have in the freezer section a light.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Complete trash appliance
on November 23, 2022
Posted by: Seldom4
from Colorado
I have owned this refrigerator for 9 months and at this point it has been broken for longer than it has worked. DO NOT PURCHASE A WHIRLPOOL APPLIANCE! Any reasonable company will admit their mistake after numerous people have had the same appliance break and after having the same parts replaced countless times, but not Whirlpool. You will be stuck in appliance repair purgatory forever waiting weeks and sometimes months for parts, only to have the replaced part not work and start the cycle over again. Whirlpool will have zero sympathy let alone compensation for your lost wages waiting for repair techs and the huge amount of spoiled food you will have to replace. They will keep you in this cycle until you give up and replace the fridge or your warranty runs out. I’m told Whirlpool used to be a good company but they will never get my business again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 25, 2022
Thank you for sharing your insights with us, Seldom4. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool fridge slim design
on November 17, 2022
Posted by: Anderson
from Daytona fl
[This review was collected as part of a promotion.] Very sleek design.
Perfect for small condo.
I wanted smaller yet modern.
It proves to be exactly that and more!
Perfect for small condo.
I wanted smaller yet modern.
It proves to be exactly that and more!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
This thing is the worst. Do not buy.
on November 16, 2022
Posted by: CMac
from NY, NY
We have had this refrigerator for two years, and it has been nothing but a huge problem. It doesn’t cool properly. A thermometer placed inside registers 55-60 degrees F. The external panel says it should be 34 degree F. We are on our sixth repair and counting. Freezer has stopped working in the last couple months. Ice cream is soft serve basically. I would not waste my money or time with this product or this company. Desperately trying to get a refrigerator that works !!!!!!!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 18, 2022
Thank you for sharing your insights with us, CMac. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
1
Sealant system defective and not under warranty
on November 15, 2022
Posted by: SCon
from Plymouth, MA
We have been using this unit for less than two years. The unit stopped working: the top doesn't work at all, the freezer gets cold but not to correct temperature. Our repair guy says that the is a defect in the butane sealant system which is expensive to repair. Despite the warranty booklet saying that in years 2 to 5, the refrigerant systems are covered under warranty, this particular unit is NOT covered. The warranty booklet is written for all types of refrigerators - you need to read the fine print to see that only side-by-side and French door units are covered. This unit is excluded and only has a one-year warranty. Whirlpool obviously doesn't want to stand behind the basic operation of this product for more than one year. Buyer beware!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 18, 2022
Thank you for sharing your insights with us, SCon. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com