Customer reviews from whirlpool.com
Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Average customer rating
3.7
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
25
4 Stars
11
3 Stars
4
2 Stars
2
1 Star
11
73%of customers recommend this product.
(
36 out of
49)
Customer Reviews for Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
This refrigerator is good...for only 1-2 years
on April 5, 2023
Posted by: Aaron
Similar experience as many of the recent reviewers. The fridge gives out after 1-2 years. Our first problem started at installation. The refrigerator gasket was factory-damaged. Easy enough to replace, but a bad omen. The front control panel just went totally dead after about a year. Fine, I can live without it as long as things stay cold. Then a little after two years, the fridge portion can't stay cold. The freezer works. The fridge does not. We have a baby, and keeping his breastmilk bottles cold enough is now a nightmare. Wish applications could last like they used to. Hooray for maximizing CEO profits with low-quality items that don't last!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 5, 2023
Thank you for sharing your insights with us, Aaron. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 296433.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well
on July 24, 2021
Posted by: Deg3
from Vancouver
[This review was collected as part of a promotion.] This was an upgrade replacement for a fridge we had before that stopped cooling. It's working well so far. I like the adjustable drawers.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
What an absolute disaster!
on May 19, 2023
Posted by: James
from Atlanta
[This review was collected as part of a promotion.] From day one, the freezer was dripping cold water which damaged the floor. Whirlpool said it’s probably my fault; it wasn’t. It turned out to be a bad seal on the freezer door. I know that my ordeal has only begun, so I will have to be patient.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 22, 2023
Thank you for sharing your insights with us, James. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 326063.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed
on November 15, 2022
Posted by: Trish
from Bradley
[This review was collected as part of a promotion.] The refrigerator came with my new home in April 2022. It is small but efficient in size. The issue I have is it freezes food, beverages and my vegetables. I have adjusted the temperature but the freezing continues. I had a glass bottle of milk that exploded in the refrigerator. It was quite the mess to clean up.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Sealant system defective and not under warranty
on November 15, 2022
Posted by: SCon
from Plymouth, MA
We have been using this unit for less than two years. The unit stopped working: the top doesn't work at all, the freezer gets cold but not to correct temperature. Our repair guy says that the is a defect in the butane sealant system which is expensive to repair. Despite the warranty booklet saying that in years 2 to 5, the refrigerant systems are covered under warranty, this particular unit is NOT covered. The warranty booklet is written for all types of refrigerators - you need to read the fine print to see that only side-by-side and French door units are covered. This unit is excluded and only has a one-year warranty. Whirlpool obviously doesn't want to stand behind the basic operation of this product for more than one year. Buyer beware!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 18, 2022
Thank you for sharing your insights with us, SCon. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Fridge, worse service
on January 10, 2023
Posted by: Jeremiah
from Colorado Springs
I bought this fridge and it stopped working when it was less than a year old. I took my time calling Whirpool, as I thought I had a two year warranty on major components (like the fridge cooling). Sadly, it's only a one year warranty.
Myself and many others have had technicians out countless times and they've been unable to fix this horribly engineered product. Trust the reviews on this one, it's bad.
With all of the bad reviews, I'm shocked that they still sell this.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 11, 2023
Thank you for sharing your insights with us, Jeremiah. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64203pHBn or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not sure yet
on March 29, 2022
Posted by: esan
from Maryland
[This review was collected as part of a promotion.] I can not get ice cubes, whenever I put the water in the ice cube tray it evaporates after sometime, maybe someone can help me with this?
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor quality
on August 10, 2023
Posted by: Disappointed
from SLC
Just like the other reviews, my refrigerator failed after 2 years. Freezer is still working but fridge is no longer cooling. Huge disappointment. I won't purchase another product from whirlpool. Especially when they are not transparent about their warranty. This one is only warranted for 1 year. Read the small print. Thanks for filling up the landfills, whirlpool! At the tax payers expense.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 10, 2023
Thank you for sharing your insights with us, Disappointed. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 370609.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com