Customer reviews from whirlpool.com
Whirlpool - 24 in. Wide 12.7 cu. ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Average customer rating
3.8
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
51
4 Stars
21
3 Stars
6
2 Stars
4
1 Star
20
77%of customers recommend this product.
(
69 out of
90)
Customer Reviews for Whirlpool - 24 in. Wide 12.7 cu. ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Customer Rating
4
Features are ok
on April 5, 2025
Posted by: NAK54
[This review was collected as part of a promotion.] I bought this because I needed a narrower refrigerator
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don’t buy this!
on February 28, 2025
Posted by: Sara
from Arkansas
I bought this in 2021 & like the set up, it holds a lot for its size. However, the freezer coils are mounted on to the freezer compartment ceiling, held up by a plastic cover held in place by 2 screws that are screwed into the plastic ceiling. As ice accumulated in this compartment it caused one of the screws to pop out & the coils were cockeyed! Sure seems like a design flaw to me, since the screw can’t be screwed back into a stripped hole we created a new drill hole in the plastic ceiling, and who knows how long this one will hold. Repairman designated it as unfixable so who knows how long it will keep working in this condition! I am very disappointed that a 4 year old refrigerator would have this type of design flaw problem!!!! I thought whirlpool was a good brand but I was wrong!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 6, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #686853.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #686853.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
great fridge, looks beautiful
on November 20, 2024
Posted by: Fran
from Long Beach, CA
[This review was collected as part of a promotion.] Great and stylish looking fridge.
It works perfectly and has so much room
The bottom freezer is the best.
It works perfectly and has so much room
The bottom freezer is the best.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
defective after 8 months
on November 19, 2024
Posted by: Anonymous
from Cleveland, OH
[This review was collected as part of a promotion.] After only having the appliance 8months it suddenly just stopped working . I have spent the last 3weeks trying to schedule a successful service call. They have limited selections of vendors (2) that do not seem to want to service and they refuse to replace the product that is still under the limited warranty. I am now going to pursue a consumer attorney to handle the matter.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 20, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 627012
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
So much place to store and freeze all I want! in
on October 30, 2024
Posted by: oscar17
from Montreal Qc.
(This review was collected as part of a promotion.) for five years now I was complaining about that terrible old fridg furnished by the résidence for elderly persons I live in now. I had to kneel to search for the frozen aliments. I never had a nice frozen ice cream I like. I lost so many foods to difficult to find here and there ... far away from my arm searching! And for a couple to small same size of my new one!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Leaking
on October 7, 2024
Posted by: Bob63
from Staten Island NY
[This review was collected as part of a promotion.] Not so happy. Been leaking since installation
Much condensation inside and wet
Much condensation inside and wet
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 8, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 604721.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good balance for money-quality
on September 25, 2024
Posted by: Levani27
(This review was collected as part of a promotion.) Purchased a month ago, soo far I'm hapy with my choice,
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great little fridge
on September 22, 2024
Posted by: DGon
from Puerto Rico
[This review was collected as part of a promotion.] It's a great little fridge, but the way the shelves are set inside, don't allow me to adjust for tall items like wine bottles, water or milk. You can adjust those of the door, but I prefer to use the inside shelves for heavy bottles and the door for the light ones. I love this refrigerator though, is practical for one or two persons.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com