Customer reviews from whirlpool.com
Whirlpool - 24 in. Wide 12.7 cu. ft. Bottom-Freezer Counter-Depth Refrigerator - Fingerprint Resistant Black Stainless
Average customer rating
3.3
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
28
4 Stars
13
3 Stars
9
2 Stars
5
1 Star
20
60%of customers recommend this product.
(
40 out of
67)
Customer Reviews for Whirlpool - 24 in. Wide 12.7 cu. ft. Bottom-Freezer Counter-Depth Refrigerator - Fingerprint Resistant Black Stainless
Customer Rating
5
Great Features
on December 22, 2021
Posted by: Robin2345
from Millville, Delaware
[This review was collected as part of a promotion.] I purchased this last month and it is a great looking refrigerator and looks very stylish compared to others. Has plenty of room inside. I bought the black stainless and it is smudge proof. The freezer compartment is set up very well. Great buy for the price.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Specialty Item
on November 14, 2021
Posted by: Yulia
from TX
[This review was collected as part of a promotion.] I bought two of them to put side by side and make ape ranch of one big unit
So far so good.
So far so good.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Freezer has problems
on September 4, 2021
Posted by: susan
from asheville, nc
[This review was collected as part of a promotion.] This is a cute, perfectly sized refrigerator for our small kitchen. The only problem we are having is the ice freezes into a solid block, icicles hang down from freezer ceiling, and frosty ice freezes onto the ceiling of the freezer which has to be scraped off every couple of weeks.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, September 8, 2021
Hey susan, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great for old folks
on August 26, 2021
Posted by: Gary
from Largo Florida
[This review was collected as part of a promotion.] I bought a bottom freezer,counter depth model and find it to be much easier to access than my old style was. This style is so much easier for an old person get things from back in the rear of the unit and from the freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
My new fridge doesn’t cook.
on August 7, 2021
Posted by: Bungo
from South Florida
[This review was collected as part of a promotion.] Bought this 6 months ago for my vacation condo in south Florida. It worked fine in the beginning but now it doesn’t cool properly. I got screwed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, August 10, 2021
Hey Bungo, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good features, poor manufacturing, good warranty
on July 17, 2021
Posted by: Macarena
from New York
[This review was collected as part of a promotion.] Our fridge was purchased in fall 2020 amidst COVID manufacturing shortages and we waited until winter for it to be delivered. By the last week of June 2021, we had trouble keeping the fridge compartment at temperature (it was too high). A Whirlpool repair tech was sent out as part of the warranty (thank you!) and discovered that there were some controls needed to assist the freezer in defrosting that were not installed, leading to the air being blocked to the fridge or some such thing. Because those parts are unavailable, WP is now going to send us a new fridge. So they do have a very responsive and responsible warranty program and we appreciate that a lot.
I would recommend the extended warranty.
I would recommend the extended warranty.
On the other hand, we love the retractable shelf and drink caddy, and find that it holds a great deal more than our last fridge by another maker of the same size. The fridge door shelves hold a lot, are easily cleaned and are really as adjustable as they seem online.
The ice maker unit cannot easily be removed, so if you wanted to just use the full top shelf in the freezer, you cannot do so, as it has a hole in it for the ice to drop through. It would be nice to design the shelf so it can do either.
The ice maker unit cannot easily be removed, so if you wanted to just use the full top shelf in the freezer, you cannot do so, as it has a hole in it for the ice to drop through. It would be nice to design the shelf so it can do either.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
My biggest regret of 2020
on July 7, 2021
Posted by: Peri
from Boston
I was so excited when I sae this sleek modern system at HomeDepot with the right dimensions for my old cottage home with very narrow entry ways.
The unit was manufactured January 2020. I purchased in June 2020
Delivered in July 2020
Freezing and electronic issues started in October 2020. They refused to just accept that repair was not the right course. This after 4 tech visits to the home, the last guy left exposed wires. Parts ordered the wrong door. Ive beem waiting 2 months for 5 parts. I was told just last week from the repair or parts division that remaining unshipped parts are not available and now, FINALLY, I will get a new unit versus futile attempts to repair.
I do not trust Whirlpool's manufacturing. I hate that I cant just get my money back to purchase another brand. I need a narrow fridge. This is practically their only unit that fits through my Narrow doorways.
What are my options if I am done with this company after this experience????
The unit was manufactured January 2020. I purchased in June 2020
Delivered in July 2020
Freezing and electronic issues started in October 2020. They refused to just accept that repair was not the right course. This after 4 tech visits to the home, the last guy left exposed wires. Parts ordered the wrong door. Ive beem waiting 2 months for 5 parts. I was told just last week from the repair or parts division that remaining unshipped parts are not available and now, FINALLY, I will get a new unit versus futile attempts to repair.
I do not trust Whirlpool's manufacturing. I hate that I cant just get my money back to purchase another brand. I need a narrow fridge. This is practically their only unit that fits through my Narrow doorways.
What are my options if I am done with this company after this experience????
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, July 20, 2021
Hey Peri, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com
Customer Rating
4
More pros than cons
on June 27, 2021
Posted by: Uptheirons63
from Ohio valley
[This review was collected as part of a promotion.] We have a small kitchen, so we wanted to down size our appliances. our kenmore frig and range did well for 30 years, but both needed serviced, so we thought it was time to replace them. So we looked for smaller refrigerator/freezer units, we came across the one, after purchasing a Whirlpool Dryer. We have had it up and running for a little under 2 weeks now. It’s a great frig. The features for us were a big plus, now that my wife and I are the only ones living here. The bottom freezer is great, ice maker a plus, but the storage drawer layout is what I like most, we also recovered 8 ft of square footage! It’s not a perfect appliance, the settings for freezer and fridge have preset settings. Ak(43, 39, 36, 34).
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com