Customer reviews from whirlpool.com
Whirlpool - 24 in. Wide 12.7 cu. ft. Bottom-Freezer Counter-Depth Refrigerator - Fingerprint Resistant Black Stainless
Average customer rating
3.3
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
28
4 Stars
13
3 Stars
9
2 Stars
5
1 Star
20
60%of customers recommend this product.
(
40 out of
67)
Customer Reviews for Whirlpool - 24 in. Wide 12.7 cu. ft. Bottom-Freezer Counter-Depth Refrigerator - Fingerprint Resistant Black Stainless
Customer Rating
5
Lots of Space, Big Freezer!
on September 19, 2023
Posted by: LCRC
from Edmonton, Alberta
(This review was collected as part of a promotion.) We live our new fridge and freezer! It fits perfectly in the space we have.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Failed after 2 weeks
on August 17, 2023
Posted by: Freda
from Savannah GA
[This review was collected as part of a promotion.] This fridge was new in a house I purchased June 29,2023. It cooled for two weeks then had a catastrophic failure of the condenser. Whirlpool won’t replace. Nor will the dealer. It took weeks to get a repairman to diagnose the problem. I will never buy a Whirlpool product again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 23, 2023
Thank you for sharing your insights with us, Freda. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 375072.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
No Sealed System Warranty - DO NOT BUY
on May 19, 2023
Posted by: DeadFridge
from Boston, MA
That sealed system warranty that Whirlpool loves to advertise doesn't apply to this fridge. So when it fails within five years (ours failed at two years), you'll be in the market for a new fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 22, 2023
Thank you for sharing your insights with us, DeadFridge. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 325980.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Sleek design
on March 29, 2023
Posted by: Johnny5
from Santa Rosa California
[This review was collected as part of a promotion.] I bought this a month ago. So far it’s working great. It keeps your food nice and cold.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
New refrigerator ice maker leaks missingparts
on March 24, 2023
Posted by: RogerA
from Daytona beach fl
[This review was collected as part of a promotion.] Bought march march 17 2023 leaking from ice maker missing final parts in assembly . Repair people can’t find the parts. From Whirlpool
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 27, 2023
Thank you for sharing your insights with us, RogerA. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 288034.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Gross failure
on March 13, 2023
Posted by: Thomas
from Panama City Beach, FL
[This review was collected as part of a promotion.] This unit fails to cool the refrigerator section even after technician changed baffle. The chassis for the ice maker is missing hardware and does not appear to be installed properly.
Water supply hose is bent down because of this. We will call warranty department for a replacement.
Water supply hose is bent down because of this. We will call warranty department for a replacement.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 14, 2023
Thank you for sharing your insights with us, Thomas. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 280901.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very disappointed with this appliance
on February 22, 2023
Posted by: John
from Newmarket
I bought this for my mom February 3, 2022, it stopped working today. 19 days past the one-year manufacture warranty. Seems to be the compressor as I have read many other reviews with the same issue. Very disappointed. Does Whirlpool have any sort of grace period for warranty?
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
I can't believe they are still selling this model
on January 31, 2023
Posted by: LLC8
I bought this model in December 2020 and in August 2022, it stopped cooling. Same story as many of the other reviews here. I got it fixed but last week, it stopped cooling again and my repair person said it was the same issue - the control board part. Now, we can't buy the part to fix it again because Whirlpool doesn't make it anymore. How are you selling this model still if we can't buy the parts to repair a persistent issue? I reached out on Facebook like many of the replies to the reviews have asked us to and its been radio silence.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 2, 2023
Thank you for sharing your insights with us, LLC8. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com