Customer reviews from whirlpool.com
Whirlpool - 24 in. Wide 12.7 cu. ft. Bottom-Freezer Counter-Depth Refrigerator - Fingerprint Resistant Black Stainless
Average customer rating
3.3
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
28
4 Stars
13
3 Stars
9
2 Stars
5
1 Star
20
60%of customers recommend this product.
(
40 out of
67)
Customer Reviews for Whirlpool - 24 in. Wide 12.7 cu. ft. Bottom-Freezer Counter-Depth Refrigerator - Fingerprint Resistant Black Stainless
Customer Rating
3
Fridge bottom freezer
on June 1, 2025
Posted by: Paul
(This review was collected as part of a promotion.) This is my second one of these refrigerators. It is good and efficient however, it freezes all my vegetables which I’m not too happy with.
Response from whirlpool.comBy Branded Team, Consumer Care, June 2, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include review ID # #732457, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting whirlpool.com
Customer Rating
4
Tall and functional
on November 21, 2024
Posted by: Peach58
from Atlanta GA
[This review was collected as part of a promotion.] This was suze we needed for small house. The drawers feel flimsy like they will be vulnerable to cracking
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Nice looking but fails to keep stuff frozen
on November 17, 2024
Posted by: Jack Frost
from Vancouver, BC
Ive had similar issues that others have faced. This model fails to keep the freezer cold enough for ice. Has happened twice now in the past 2 years. The first time it worked after a few days. This time I'm looking for an alternative fridge. (I just noticed a plug in the freezer side which has an arrow on it indicated it can be moved. Not sure what its for. It was jogged by one of the freezer trays.)
On the plus side, both the fridge and freezer sections are very well laid out. The trays and bins are designed in a manner that holds much more than its small cubic space suggests. Far better use of space than our full size 36" wide GE which has positively terrible interior design.
In addition, the exterior is good looking which is not usually the case in these smaller 'garage' or basement appliances.
Fire the engineers and keep the designers on this model.
Unfortunately I very likely will be influenced by this experience.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 18, 2024
Hello Jack! We are very sorry to hear of the issues and concerns with your refrigerator not working periodically. If you could please email us at CanadaSocial@Whirlpool.com with your case #625937. We would also need the full model, serial number. We look forward to hearing from you. Thank you~ Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible fridge.
on August 10, 2024
Posted by: Huck
from Mara, bc
Horrible. Compressor quit working after a few months of use. It's sealed and I can't get anyone to repair it. Do not buy this fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 12, 2024
Hello Huck! Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include Case #576512, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting whirlpool.com
Customer Rating
3
Clean but Noisy
on August 9, 2024
Posted by: Sonny
[This review was collected as part of a promotion.] I enjoy the clean look of the refrigerator but it is very noisy-sounds like grinding on regular intervals.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Sorry - but must say do not buy this refrigerator
on August 6, 2024
Posted by: Lulu
from Boston, MA
Manufacturing and design leave much to be desired. Sure, it looks great and is easy to use, clean etc. but I am now on my third machine and 5th service call in just three years.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 7, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 574936.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad Product - Bad Service!
on July 22, 2024
Posted by: Roy in Texas
Hello Possible Customers. Run from this fridge. Mine has broken (in operatable) TWICE! I have owned it 3 years this month (July 24). I left my review Roy in Texas 2 weeks ago. Whirlpool was very quick to respond creating a case for me. I was hoping they were going to do the right thing. Responding to my review created a case and asked me to reach out to them. They messaged me seeming to be helpful. They asked if I had an extended warranty. I do not because I expected this fridge to FUNCTION more than 36 MONTHS. I have owned 10+ fridges in my life and 5 of them are still running 10+ years with NEVER A PROBLEM. Shame on Whirlpool for scamming their customers . Please beware!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 23, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 567049.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Still Great After a Year
on June 28, 2024
Posted by: McBride
[This review was collected as part of a promotion.] Nearly a year later, this fridge remains ideal for my 470 square foot apartment with its compact kitchen. For its size, the fridge is surprisingly spacious and the ice marker remains reliable.
Written by a customer while visiting whirlpool.com