Customer reviews from whirlpool.com
Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.3
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
28
4 Stars
13
3 Stars
9
2 Stars
5
1 Star
20
60%of customers recommend this product.
(
40 out of
67)
Customer Reviews for Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
2
Great design, disappointing performance…
on October 9, 2025
Posted by: KO78
from San Francisco, CA
This came with my new home …. It gave out within 2 weeks! Trying to coordinate with my home warranty as I don’t know where the manufacturer’s warranty information is… first repair technician couldn’t fix it, have to get a second opinion before I can replace it. Have been without a working fridge for a month…
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 9, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6429AsR5T or Direct Message on Instagram at http://spr.ly/6420AsR5p, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #819174.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
1
Refrigerator
on October 23, 2025
Posted by: Jay g
Huge pile of crap.. fiest it stop cooling and after 5000 calls to whirlpool they send a guy then it kinda worked ans he suggested I get a new fridge lol. Now it just freezes everything in cooler and freezer .. do not buy anything whirlpool.. you will regret it..garbage products
Response from whirlpool.comBy Branded Team, Consumer Care, October 24, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826919
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826919
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
sound
on February 16, 2026
Posted by: Jackie
from West Bend, Wisconsin
[This review was collected as part of a promotion.] The refrigerator is quite loud. There is a humming, similar to loud fluorescent lights that continues on and off, so I am assuming when the cooling mechanism (compressor?) kicks in. I have a technician from Kettle Moraine Appliances, where I purchased the unit, scheduled to come out on Wednesday to take a listen.
Written by a customer while visiting whirlpool.com