Customer reviews from frigidaire.ca
Frigidaire - Gallery Series 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless Steel
Average customer rating
3.2
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
8
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
7
56%of customers recommend this product.
(
9 out of
16)
Customer Reviews for Frigidaire - Gallery Series 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
has not worked fully since I bought it 9 months ago
on January 30, 2023
Posted by: HJ66
The product does not work as advertised. I bought this in April 2022. Realized that the convection aspect wasn't working in June when everything came out soggy. I checked it with an oven thermometer and it wasn't heating above 200 degrees. I contacted Frigidaire in June 2022. They sent a technician to take a look in August 2022. The technician said we need a new thermostat and ordered the part. Now in January 2023 they came back to repair it. Only they have made the problem worse, now the buttons no longer align with the functions and the microwave aspect no longer works at all. The repair guy said he needs to order another part and left. So now we have no convection oven aspect and no microwave.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Keyanna A., Online Outreach Specialist , February 1, 2023
Oh no, HJ66! We are disheartened to learn that you have experienced this difficulty with your microwave and with service support. We certainly don't expect service delays of this magnitude. If you continue to have trouble, please don't hesitate to reconnect with us directly so we can step in and assist. ~Keyanna
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Broke down after 3 weeks
on February 1, 2023
Posted by: Dang8787
Bought this over the holidays as we're renovating our kitchen. Installation was easy and painless. Instructions are thorough and concise. The jig that comes with it is accurate and works well. Very attractive unit - looks great. However, after a few weeks of use it suddenly stopped working. No warning signs or behavior. Put in food and turned microwave on normal setting. After running for about 1 minute it simply shut off. Wouldn't respond to touch. Nothing worked including fan, lights, microwave, convection. Checked all breakers and outlets to ensure it wasn't a power issue. Called support to get things sorted out and after some lengthy phone calls have been scheduled a service call. So my family (including a toddler and 4 year old ) has been without a microwave for 2+ weeks. Would not call the experience with this microwave a positive one.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Katrina, Online Outreach Specialist, February 2, 2023
Thank you for sharing your story, Dan8787. We're sorry to hear about the issues with your microwave failing. This isn't the ownership experience that we would want for you, and we appreciate the opportunity to make this right. We're confident that our technician will have your appliance back to working at its best in no time. If you need anything else, please feel free to Chat with us or contact us by phone. -Katrina
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Poor design ALLROUND..
on July 6, 2021
Posted by: Chris204
So first off, the venting vent on the top of the microwave:
the vent is literally RIGHT at the back of the microwave, so in turn, when it goes through your upper cabinet, theres no way to line up the vent on microwave with the vent attachment. See photo one.
Absolutely rediculous they couldn't have moved it even 1" forward so you can have your vent not line up inside the wall of the cabinet. (Our cabinet is 5/8" thick backer)
the vent is literally RIGHT at the back of the microwave, so in turn, when it goes through your upper cabinet, theres no way to line up the vent on microwave with the vent attachment. See photo one.
Absolutely rediculous they couldn't have moved it even 1" forward so you can have your vent not line up inside the wall of the cabinet. (Our cabinet is 5/8" thick backer)
Second EXTREMLY STUPID set up..the bottom.of the microwave is slanted, with the front behind 1" higher then the back. Why wouldn't it just be flat so I can line up my "upper cabinet gable end" flush with the bottom..we had our gables painted, but we didn't pay to paint the inside that was butted to the cabinet, so now we have raw material showing because the stupid front ent is higher then the back, so the gable has to come to the lowest point (the back) exposing the inside non painted area, AND AT THE FRONT NO LESS!! OMG IM so mad about this. After all the installation effort, its worth it to me to take this stupid idiotic designed microwave back. Why wouldn't it just be flat...
And thirdly:
The door doesn't open up past 90°, which is Ludacris, every single microwave ive ever owned, opens to.about 110°, so now you have to seriously (its so noticeable how far out of the way I have to stand) open the door, then move.over to the right, then grab or put stuff in.
The door doesn't open up past 90°, which is Ludacris, every single microwave ive ever owned, opens to.about 110°, so now you have to seriously (its so noticeable how far out of the way I have to stand) open the door, then move.over to the right, then grab or put stuff in.
If i could give it 0 stars I would!!
Save your money, this is the absolute poorest designed microwave I've ever seen. Wouldn't ever recommend it.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, July 12, 2021
Thank you for sharing your detailed feedback about the microwave, and we’re so sorry to hear the design and installation has been less than satisfactory. This certainly wasn’t our intentions, and your experiences never go ignored for our continuous improvements so we can work to provide the best appliances available! If we can assist with any of these concerns, please don’t hesitate to connect with us directly. We’re available through our Customer Support line at 1-800-265-8352 (M-F, 8:30AM-8PM EST), and we’re happy to help! – Hailea
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Defective parts
on June 12, 2021
Posted by: StevesK
Excited and did a lot of research and settled on a new microwave from Frigidaire. It came with defective parts. Now its been a week and a half with out a microwave. Had a technician come to assess and order parts for the brand new microwave and still have not been given any update on when it’s going to be fixed. Extremely frustrated.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, June 18, 2021
We’re so sorry to hear that your microwave arrived damaged, StevesK. This is never the experience we’d want you to have, so it’s great to hear service has been started. If you need any updates or have any questions we can look into for you, please don’t hesitate to connect with us directly through our Customer Support line at 1-800-265-8352 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Only 4 months old and a big problem
on August 26, 2021
Posted by: Donald
The microwave is only 4 months old and it is blowing fuses each time it is plugged in. According to online information it is a defective switch in the unit and have now been on the phone (on Hold) for 32 minutes. They claim the call is important to them. If that were true they would have more agents to assist with problems.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, August 30, 2021
Hi, Donald.
We apologize for your experience with your microwave and customer care. We are happy to see that you have been scheduled for service with one of our authorized servicers. if you have questions, once service has been completed, give us a call at 800-265-8352 Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
We apologize for your experience with your microwave and customer care. We are happy to see that you have been scheduled for service with one of our authorized servicers. if you have questions, once service has been completed, give us a call at 800-265-8352 Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Bab Boy / Electrolux
on February 21, 2023
Posted by: Electrolux
Extremly disapointed as this is the third unit i had ship to me.
No, I would not recommend this to a friend.
Response from frigidaire.caBy John, Online Outreach Specialist, February 22, 2023
Hello there, our valued customer. We feel terrible to hear that you’re having this experience with your wall oven in such a short time. Please know that this is not the effortless experience we strive for. Our team would like to gain more insights to see how we could properly assist you. At your convenience, please contact us at 1-800-265-8352. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you! Best regards, John.
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love the convection feature
on March 5, 2023
Posted by: Official6
We purchased this microwave after our old one finally died. Overall nice design, lots of great , convenient options for cooking/heating. The main reason we chose this microwave was the convection oven feature , which we really love. It is great that we don’t have to use our gas range as much for roasting and baking. The install wasn’t ideal for us, as we had an overhead vent that made it very difficult.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Wow! The best microwave ever!
on March 6, 2023
Posted by: OneJan
So pleased with this microwave. So much more than just a microwave. Love and appreciate the additional features of this model. Looks fabulous too!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca