Customer reviews from frigidaire.com
Frigidaire - Gallery 5.0 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning - Smudge-Proof Stainless Steel
Average customer rating
4.7
(982 Reviews)
Rating breakdown 982 reviews
5 Stars
785
4 Stars
155
3 Stars
22
2 Stars
10
1 Star
10
Customer Reviews for Frigidaire - Gallery 5.0 Cu. Ft. Freestanding Gas Convection Range with Self-Cleaning - Smudge-Proof Stainless Steel
Customer Rating
1
Disappointed
on December 24, 2020
Posted by: Assfgh
[This review was collected as part of a promotion.] I purchased this oven the first part of December. It seems like the oven doesn’t cook things thoroughly but the top of everything gets burned. I decrease the temp by 25 degrees as recommended, but this doesn’t help. At this point I’m very disappointed because all my holiday baking and dinners were a bust. Just praying things get better because this was quite an expensive item and I can’t afford another purchase to replace the oven.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, December 29, 2020
Good afternoon! We’re so sorry to hear about the trouble you’re having with baking, and this is generally not the norm. Try following the steps in https://youtu.be/d49IFp_tR-E to see if you notice improved bake performance. If not, we love the change to hear more and see how we can set things right. Join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn’t work
on July 19, 2021
Posted by: Mary 24
[This review was collected as part of a promotion.] We bought the Frigidaire gallery set for our new home 3 years ago. The burner tops were worn quickly and the oven is already broken. It doesn’t heat up. We paid an awful lot of money for it not to work already. I’m sure if we have to have someone come to look at it, it’s going to costly.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , July 20, 2021
We value your feedback, Mary. We are sad to learn that you are having a negative experience with your range. We want to help. If your oven is heating, make sure the power cord is plugged properly into the outlet. Check your fuse or breaker box to make sure the circuit is active. Be sure the regulator gas valve is turned ON, see installation instructions for more information. Check to see if the time of day is not set. The clock must be set to operate the oven. Lastly, have you checked the door gasket for damage? Woven materials are essential for a good seal. Care should be taken, not to rub, damage, or remove the gasket. If this troubleshooting doesn't help, please connect with us directly so we can assist you. We are available via Live Chat on our website, by phone at 800-374-4432, or through social media. Reach us from 8:30 am to 8 pm EST, Monday through Friday. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Customer service
on August 19, 2020
Posted by: Milton 1
[This review was collected as part of a promotion.] not happy with attempting to get a live person to talk to concerning a problem with a non working burner on a new stove! All I get is a voice message or a utube try and fix it yourself.
Very disappointed
Very disappointed
Response from frigidaire.comBy Frigidiare, Online Outreach Specialist, September 17, 2020
Hello Milton 1! Thank you for your review. We are sorry to hear that you have been experiencing issues with reaching an agent. We do see that we were able to reach out and a service appointment was scheduled for your unit. Hopefully this resolved the issue that you were having with the burner. Please reach out to us if the repair doesn’t address your concerns. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Best regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Just ok
on August 6, 2020
Posted by: btorkels
[This review was collected as part of a promotion.] This was the standard option for our new construction home. The stove and oven themselves work perfectly fine and i have no complaints. However, the chrome covering on the knobs is flaking off and peeling after only a month of living in the house. I'm guessing its the heat from the oven as they are all peeling off on the bottom side facing the oven door
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 25, 2020
Hello, btorkels!
We are pleased to know the range is working well for you except for your concerns regarding the knobs. We do have options to help. When you have a moment, join us on live chat at Frigidaire.com or call us at 800-374-4432 M-F, 8:30 am - 8:00 pm EST.
Bianca
We are pleased to know the range is working well for you except for your concerns regarding the knobs. We do have options to help. When you have a moment, join us on live chat at Frigidaire.com or call us at 800-374-4432 M-F, 8:30 am - 8:00 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Not what I was expecting
on August 21, 2020
Posted by: Sjones
[This review was collected as part of a promotion.] I brought this expecting it to have the griddle price in the middle and it didn’t come with it and can’t be ordered. This was totally disappointing! Overall, the gas feature is great but I am noticing a small amount of rust forming on the grill plates and I am very careful about how I am cleaning.
Written by a customer while visiting frigidaire.com
Customer Rating
4
I'm cooking Again!
on August 25, 2020
Posted by: Curleystien
[This review was collected as part of a promotion.] I am enjoying the various features of this range. The center burner is fun for pancakes on the griddle. I have also used the Quick Boil. Wow! it is quick.
The thing I'm most disappointed with, is the bottom drawer does not close all the way. The front of the drawer is designed with a flat piece of stainless steel folded in at the top to produce about a 1 inch lip. The metal is then folded down about an inch creating a 'C'. This design creates a 1/2 - 1 inch gap at either side of the drawer. It may not sound like a big deal, but, from experience, I know at the very least, dust will settle in that drawer and on anything I store in it.
The thing I'm most disappointed with, is the bottom drawer does not close all the way. The front of the drawer is designed with a flat piece of stainless steel folded in at the top to produce about a 1 inch lip. The metal is then folded down about an inch creating a 'C'. This design creates a 1/2 - 1 inch gap at either side of the drawer. It may not sound like a big deal, but, from experience, I know at the very least, dust will settle in that drawer and on anything I store in it.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great features.
on May 7, 2021
Posted by: Arnold Ziffel
[This review was collected as part of a promotion.] This range came with our new home. The steam clean feature is nice when you don’t have time to do a full self cleaning.
The quick bake feature seems to be almost the same as convection that I’ve had on other ovens. The cast iron grates are strong, and can go in the dishwasher. Our only complaint is that it’s very easy to accidentally bump the burner knob and have some gas flowing by mistake. It would be good to have a push to turn feature to lock them on the off position.
The quick bake feature seems to be almost the same as convection that I’ve had on other ovens. The cast iron grates are strong, and can go in the dishwasher. Our only complaint is that it’s very easy to accidentally bump the burner knob and have some gas flowing by mistake. It would be good to have a push to turn feature to lock them on the off position.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good features, but delicate parts
on August 10, 2021
Posted by: Lizjane
[This review was collected as part of a promotion.] This stove was a part of a new build house we bought, and works well. The issue we have is that we have been in this house since May 19, 2021 (2 1/2 months) and the grate/grill part is already cracked. We positioned it back in place, but this is temporary. We need a replacement part, however we feel after only 2 1/2 months, we should not have to pay for this. .
Written by a customer while visiting frigidaire.com