Customer reviews from frigidaire.com
Frigidaire - Gallery 5.4 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning - Black Stainless Steel
Average customer rating
4.6
(1,870 Reviews)
Rating breakdown 1,870 reviews
5 Stars
1,294
4 Stars
422
3 Stars
82
2 Stars
36
1 Star
36
91%of customers recommend this product.
(
506 out of
556)
Customer Reviews for Frigidaire - Gallery 5.4 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning - Black Stainless Steel
Customer Rating
1
Looks nice but that's about all.
on October 12, 2018
Posted by: kyle86
from Dillsburg Pa
[This review was collected as part of a promotion.] Bought this a month ago and returned it because of defects. Quick boil just boiled everything over and couldn't be turned down. And there must have been a short somewhere because a spark flew from somewhere when it was first turned on and when I pulled a pan from the over and set it on the stove top.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cooktop
on November 20, 2018
Posted by: Schweizer2
from Columbus, ohiy
I used the cook top twice and the burner is already ruined. The top almost appears to be a hard plastic rather than glass. The front left burner appears to be broken but it’s not...
I have had other glass top stoves in the past with no problems after tons of use
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, November 23, 2018
Oh no, Schweizer2! I hate to hear that this has happened. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Oven came with the house.
on December 18, 2018
Posted by: cmplyp2u
from Waco TX
[This review was collected as part of a promotion.] The glass top stains easily, makes everyday cleaning a little tedious. Had to purchase specific cleaning supplies to make sure it comes clean. Very mixed emotions reference this stove.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , December 20, 2018
Hello, Cmplyp2u. We welcome all reviews, it is the only way we can improve the quality of our brand. Thank you for your feedback. The SpaceWise® Warming Zone is going to come in handy for this holiday season. Should you need any additional assistance, please call our Customer Care Team at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice Addition to the Kitchen!
on January 18, 2019
Posted by: JennJerome
from Dansville
[This review was collected as part of a promotion.] I bought this a few months ago and love it. It took some time to adapt to the new settings from my other oven. The only thing I don't really like is that it is somewhat hard to keep clean.
I would recommend this to a friend!
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 11, 2019
Hello JennJerome. We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our appliances. I want to personally thank you for sharing your important quality and design comments. Your voice and suggestions matter to us as we constantly strive to be the best home appliance company in North America. Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Love the stove. The stove top is a challenge
on February 17, 2019
Posted by: Wellsy
from Syracuse NY
[This review was collected as part of a promotion.] I love the stove it self! The glass stove top is very hard to maintain. Would love suggestions! Have tried all cleaners! Up keep is daily!!
I would recommend this to a friend!
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 21, 2019
Hi Wellsy. Thank you for the feedback. The glass top would require daily cleaning if you are a daily cooker. Review the owner's manual section on Care & Cleaning for additional tips. Clean up spills as soon as you can safely. If needed, our team can be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not very heavy duty
on May 7, 2019
Posted by: alsimmons
from Iowa
After delivery it seems so much less sturdy. The bottom drawer is flimsy and seems like it will easily get dented. The top is impossible to keep looking nice and cleaning lotion gets stuck in the space between the top and the edge and I have to use a q-tip to clean it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, May 8, 2019
Hello Alsimmons. First, allow me to thank you for purchasing our appliances and becoming part of our extended Frigidaire family. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns that you would like to review in more detail, please contact us directly. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Beware the black glass cooktop
on May 19, 2019
Posted by: Cosmo7
from Winona, MN
Seems to work OK, but trust the reviews that say the black top is hard to keep clean, and the glass surface scratches easily. We put multiple scratches on the burner surface on the second use. My wife was simply boiling water. Maybe the pot bottom is abrasive or it was pushed around a little. Regardless, no aggressive cooking with this delicate surface. And the black shows everything, lint, tiny particles, smudges. Design makes it hard to get dirt out of the edges of cooktop. Disappointing purchase, too much maintenance, should have known better.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 20, 2019
Hi, Cosmo7! We appreciate you atking the time out to leave us with your purchase. Prior to using your cook-top for the first time, apply a ceramic cook-top cleaning cream (available in most hardware, grocery and department stores) to the ceramic surface. Clean and buff with a clean paper towel. This will make cleaning easier when soiled from cooking. Cook-top cleaning creams leave a protective finish on the glass to help prevent scratches and abrasions. You are able to view additional cleaning tips in the Use and Care Guide, with the following link, ftp://ftp.electrolux-na.com/ProdInfo_PDF/Springfield/808527609en.pdf on page 13. We hope this information was helpful to you.
Should you need any immediate assistance, feel free to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience
Kindly,
Ciara
Should you need any immediate assistance, feel free to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed in Performance
on May 22, 2019
Posted by: mjrobertson
from Newnan, Ga
[This review was collected as part of a promotion.] This is a replacement for our other electric range. Oven temp is not consistent. It either over cooks or undercooks. There is a gap between the edge and glass cooktop - if anything boils over, it doesn't matter how much you wipe it up there is still liquid in the gap. Quick boil doesn't work well with a pot that doesn't cover the entire outer ring. Glass top is hard to keep clean, Wish I had gotten a gas range.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 30, 2019
Hello, Mjrobertson.
Thank you for your feedback. We understand the importance of having a functional range. When cooking in the oven, please keep in mind the cookware and the placement of the oven racks can have an effect on the cooking process. We would love to see what options we have available regarding the performance of the range. Please contact us via email at your earliest convenience at Socialcare@Frigidaire.com.
Kindly,
R'Shaye
Thank you for your feedback. We understand the importance of having a functional range. When cooking in the oven, please keep in mind the cookware and the placement of the oven racks can have an effect on the cooking process. We would love to see what options we have available regarding the performance of the range. Please contact us via email at your earliest convenience at Socialcare@Frigidaire.com.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com