Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
160
4 Stars
52
3 Stars
25
2 Stars
11
1 Star
15
89%of customers recommend this product.
(
177 out of
199)
Customer Reviews for Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Posted by: Kristine Gyldenbjerg
from Niagara Region
Verified Purchase:Yes
Despite being advertised as fitting into a thinkers dock there is no docking port on the unit
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Regina, SK
Verified Purchase:Yes
Love this computer! Huge upgrade from my Microsoft surface book.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: domo
from Toronto
Verified Purchase:Yes
Fan failed, battery failed, motherboard failure (alt key not working). Horrible QC
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, February 19, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support team athttps://support.lenovo.com/ca/en/. In regards to your battery, please refer to this link https://support.lenovo.com/jp/th/solutions/ht063051. Also, our Premium Care can be accessed at https://www.lenovo.com/ca/en/premiumcare.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: cpfnb
from Sussex, NB
Verified Purchase:Yes
Our business had 2 lenovo thinkpad Carbon X1's before purchasing this third one. The other two work great. The third has lots of issues....it shuts down programs randomly. Will stop playing or slow down videos almost to a stop. Seems to have a lot of issues so far. Not pleased considering we paid the price thinking lenovo was worth it.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, February 19, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. For tips to improve performance, please access this link https://support.lenovo.com/us/en/solutions/msh500101. Also, our Lenovo Vantage app allows you to update drivers and BIOS, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Hackeroo
Verified Purchase:Yes
I recently purchased a ThinkPad X1 Carbon Gen 7 (14"). I have found this laptop to be fantastic and would recommend it to anyone looking for an executive laptop that is light in weight to carry around that packs a ton of power and features under the hood running on the latest Windows 10 platform. I added an annual subscription of Office 365 and all my computer needs are taken care of.
Written by a customer while visiting lenovo.com
Posted by: Regular Guy
from Calgary, AB
Verified Purchase:Yes
This computer has been everything I have hoped for, the internals seem to be exceptional. It runs all office applications with ease. I don't run graphic applications so have no opinion on those, but am very impressed with it's quietness and lack of fan noise. The fingerprint reader option makes waking it up a breeze and am a huge fan of the built in privacy filter. I would highly recommend this machine, it is light, easy to plug in with the lightning pot and meets my needs.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
3
Decent laptop but don't expect it to be perfect
on February 29, 2020
Posted by: David J
from Toronto, ON
Verified Purchase:Yes
I always wanted to upgrade my T series to the X1 Carbon.
Its a really nice laptop; sleek body with great key action, very light and sturdy as they say. (yet to be tested since I don't plan on dropping this laptop anytime soon)
Its a really nice laptop; sleek body with great key action, very light and sturdy as they say. (yet to be tested since I don't plan on dropping this laptop anytime soon)
But for the price, I could comment on a few down sides,
screen brightness is not too great with my 400 nits unit
and battery life! is nothing like being advertised, it's nowhere close to 18.3 hours, think i get about 8-9 hours in 'power saving mode.'
I'm even wondering if I received a defective model and will contact their customer service.
screen brightness is not too great with my 400 nits unit
and battery life! is nothing like being advertised, it's nowhere close to 18.3 hours, think i get about 8-9 hours in 'power saving mode.'
I'm even wondering if I received a defective model and will contact their customer service.
I would give it 4 stars but i have to give it 3 because there is actually a problem with my 'O' key. It gets stuck in the keyboard and is very annoying to type with. I created a ticket to get this resolved, wonder how their customer service is.
I would recommend this to a friend!
(click to see the video)
Response from lenovo.comBy Adrian_Lenovo, Customer Service, March 3, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. In looking at your battery, please try utilizing some of the tools provided in this link https://support.lenovo.com/jp/th/solutions/ht063051. Also, our Technical Support can be accessed at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Enertech Canada
from Toronto, Canada
Verified Purchase:Yes
A lightweight but heavy on performance perfect replacement for a desktop for travelling executive.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com