Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
160
4 Stars
52
3 Stars
25
2 Stars
11
1 Star
15
89%of customers recommend this product.
(
177 out of
199)
Customer Reviews for Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Posted by: Beth B
Verified Purchase:Yes
[This review was collected as part of a promotion.] Speed and ease of use along with the ease to setup. Also, the screen resolution is at motion picture quality.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Hamish82
from Gatineau QC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice and powerful.
Like it to develop my new applications...
Like it to develop my new applications...
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: KTaylor
from Thunder Bay, ON
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great, powerful, lightweight option for managers and sales reps
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
3
Repeated No battery is detected issue
on April 27, 2021
Posted by: CocoCan
from Toronto
[This review was collected as part of a promotion.] The laptop was great and I liked the design and performance very much in the first few months. Then I discovered a battery/power related issue. I will get no battery is detected error if I disconnect my power core for a few hour then re-plug. It won't recharge my battery and the laptop won't come back if I restart my laptop. The technical support taught me a workaround and I'm able to bring my laptop back. But it's vey annoying that I have this issue again and again. Luckily I bought premier on-site support package which I definitely recommend when you buy new lenovo laptop and hopefully the issue can be fixed with new parts and technician on site.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, April 27, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2
It has touchpad issues
on May 19, 2021
Posted by: data scientist
from Toronto, ON
I chose Lenovo after several years of bad experience with my previous laptop, hoping to get a better one with more money, completely wrong! Just after a week, the touchpad started to act weird. After an hour of working, it gets a lag time, very frustrating. I have updated the driver from their website, it was good for a few days, but problem is back again. I spent an hour writing the problem in so called "online service request", have not heard back after a month. Plus, the battery life started to decrease exponentially fast after just three months.
I would recommend this to a friend!
Response from lenovo.comBy Adrian_Lenovo, Customer Service, May 19, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please contact our Customer Service team at 1-855-253-6686.
Also, for battery concerns, please utilize this link https://support.lenovo.com/jp/th/solutions/ht063051.
Very Respectfully,
Adrian_Lenovo
Also, for battery concerns, please utilize this link https://support.lenovo.com/jp/th/solutions/ht063051.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Voyler
from Thunder Bay, ON
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome product. I’m so glad I chose this laptop. It’s fast, lightweight, and has great components. A great but for the money.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Melindaac
from Winnipeg, MB
Verified Purchase:Yes
[This review was collected as part of a promotion.] The speed of the system is superb! One minor aspect requires to be improved is that the touchscreen is too sensitive and will move around even though nobody is touching it. But other than that, everything is great!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
3
Good laptop on paper but on a bit expensive side.
on June 19, 2021
Posted by: Ravi Krishan
from Vancouver
Gender:Male
Verified Purchase:Yes
Even though performance wise it was a good laptop on paper, but I got a defective product.
Talked to customer care to fix it but it didn't work because the hardware was faulty.
When asked for a replacement. No spare piece in stock, so now I have sent it back and bought other laptop from different brand. with better configuration and lesser price.
Talked to customer care to fix it but it didn't work because the hardware was faulty.
When asked for a replacement. No spare piece in stock, so now I have sent it back and bought other laptop from different brand. with better configuration and lesser price.
Waiting for me refund.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, June 21, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com