Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
160
4 Stars
52
3 Stars
25
2 Stars
11
1 Star
15
89%of customers recommend this product.
(
177 out of
199)
Customer Reviews for Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Posted by: Abhi1964
from Montreal
Verified Purchase:Yes
Hi! The computer does not start! The start button keeps blinking!
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 21, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support team at https://support.lenovo.com/ca/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Waterloo, ON
Verified Purchase:Yes
It is really impressive from the moment I opened the box. It is light and quite to use in a meeting. The battery is enough to last for a whole workday without charging. Keytravel is just the right amount. The lighting of ‘i’ at the backside is really cute as I was calling me to use. .... can’t even list all the good things it has. The only part I don’t like is the fan will eject the heat towards the right side. The heat is a bit annoying while using mouse.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Andrew B
Verified Purchase:Yes
For buying the most expensive model I am surprised that it is not a touchscreen. Unfortunately, my associate purchased it on my behalf. For over $3,000, not having a touchscreen is odd and disappointing.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, March 9, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. In looking for something to better accommodate you, please check out more options on our website at https://www.lenovo.com/ca/en/pc and contact our sales team for assistance at 855-253-6686.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: AWIL
from Toronto
Verified Purchase:Yes
I got it two weeks ago. My battery is already broken. I had to send it to North Bay. It takes over a week to fix
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, March 9, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. In regards to your battery, please refer to this link https://support.lenovo.com/jp/th/solutions/ht063051.
Our Technical Support can be accessed at https://support.lenovo.com/ca/en/.
Very Respectfully,
Adrian_Lenovo
Our Technical Support can be accessed at https://support.lenovo.com/ca/en/.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: 13332773728282828
from Toronto
Verified Purchase:Yes
Great product. But the purchase journey has been bad especially with different price everyday . Difficult price match policy . Could been much better
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: michel
from Montreal, QC
Verified Purchase:Yes
very light, easy to use, excellent key board and track pad
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Biran
Verified Purchase:Yes
This laptop is by far one of the best that I have purchased. However, it should never come with a faulty keyboard when I just paid $2,000 for it. Currently, I’ve sent it to lenovos depot for repairs which I have found frustrating. That being said it is still worth the purchase.
I would recommend this to a friend!
Response from lenovo.comBy Kandyss_Lenovo, Customer Care, September 16, 2019
Welcome to our Ratings and Review section! Lenovo appreciates all feedback whether it's good or bad. We want to make sure all customers have a superb experience! Customers help us to continually evaluate our current products and services, and if necessary, change to meet your needs better.
We have an extensive portfolio of machines that may better suit your needs. We highly recommend checking out our product page at https://lenovo.com/us/en/ and receiving assistance from our sales team at 855-253-6686.
Kind Regards,
Kandyss_Lenovo
We have an extensive portfolio of machines that may better suit your needs. We highly recommend checking out our product page at https://lenovo.com/us/en/ and receiving assistance from our sales team at 855-253-6686.
Kind Regards,
Kandyss_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Jason Chu
from Toronto, ON
Verified Purchase:Yes
This laptop is absolutely amazing and met most, if not all, my expectations. However, it does not exceed them and thus I still can't classify it as anything but a premium laptop. Is it great value? No. But it is an awesome choice if you have the money? You bet. (If it lasts 3+ years then I think the cost is justified)
I would recommend this to a friend!
Written by a customer while visiting lenovo.com