Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
160
4 Stars
52
3 Stars
25
2 Stars
11
1 Star
15
89%of customers recommend this product.
(
177 out of
199)
Customer Reviews for Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Posted by: Anonymous
from Guelph, Ontario
Verified Purchase:Yes
Sleek, quick, and everything works. My only complaint is that Lenovo ships with UPS. As Lenovo is the customer, I don't have much recourse. UPS claimed to have attempted delivery, but I was home the entire day and can assure no delivery attempt was made. Then the only way to reroute the delivery is to provide UPS with the delivery attempt number off of the 'missed delivery' card they leave. however, as mentioned, they didn't actually attempt delivery so I did not have a card nor a delivery attempt number. So actually getting the item from UPS became a bit of a nightmare.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Moncton, NB
Verified Purchase:Yes
Lightweight, great battery life, excellent keyboard, durable & travels easily. Great for any business person.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Anonymous
Verified Purchase:Yes
Laptop crashes when on video conferencing for 30+ minutes.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, August 24, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. For tips to improve performance, please refer to this link https://support.lenovo.com/us/en/solutions/msh500101.
Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Oakville, ON
Verified Purchase:Yes
Customer support is absolutely atrocious! I think I got gray hair working with them... laptop was beautiful, but the operating system failed five days after receiving it and their support was awful! ...still waiting for my money back...
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, August 24, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. In looking at software concerns, please refer to our our Premium Care at https://www.lenovo.com/ca/en/premiumcare.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Anonymous
Verified Purchase:Yes
Battery life didn’t satisfy me. Overall quite good.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, August 24, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. For your battery, please try utilizing some of the tools provided in this link https://support.lenovo.com/jp/th/solutions/ht063051.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Tsawwassen, BC Canada
Verified Purchase:Yes
Just what I wanted in terms of weight.
Portability was key.
Portability was key.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Anonymous
Verified Purchase:Yes
Light weight... good product. Experienced some connectivity issues with the built-in wifi
Response from lenovo.comBy Adrian_Lenovo, Customer Service, August 24, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. For WiFi and Wireless concerns, please refer to this link https://support.lenovo.com/us/en/solutions/ht101634.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Milton Ontario
Verified Purchase:Yes
So far this computer exceeds my expectations, speed and ability to perform any of the tasks I require makes me very glad I switched to Lenovo. Also I cannot speak highly enough of the support I have received getting it set up and working....
I would recommend this to a friend!
Written by a customer while visiting lenovo.com