Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
160
4 Stars
52
3 Stars
25
2 Stars
11
1 Star
15
89%of customers recommend this product.
(
177 out of
199)
Customer Reviews for Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black
Posted by: Anonymous
from Ottawa, Ontario
Verified Purchase:Yes
Very fast, very light, almost instant starting, fast processing, excellent keyboard, even looks cool!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
2
Not used to lenovo keyboard layout and HighDPI
on January 22, 2021
Posted by: Enrique
from Toronto on
Verified Purchase:Yes
THe High DPI and location of the Ctrl Key are making my experiience of the laptop very miserable.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 25, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. For screen resolution, please access this link https://support.lenovo.com/us/en/solutions/ht501443.
Also, in looking at swapping your keyboard's 'Fn' and 'Ctrl' keys, please utilize this link https://support.lenovo.com/us/en/solutions/ht074187/.
Very Respectfully,
Adrian_Lenovo
Also, in looking at swapping your keyboard's 'Fn' and 'Ctrl' keys, please utilize this link https://support.lenovo.com/us/en/solutions/ht074187/.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Akua
from Toronto, ON
Verified Purchase:Yes
Good quality, light device, amazing keyboard and processing power. Alright speakers. The battery life is excellent. The main drawback is the microphone - in multiple calls on different platforms I'm told my voice sounds choppy and can't be understood. Will need to buy an external microphone/headset.
Written by a customer while visiting lenovo.com
Posted by: Thinkpad X owner
Verified Purchase:Yes
Probably the thinnnest and lightest laptop that you can get with this amount of ports. Excellent build quality. Fast. Screen is great. Keyboard is the best i have ever used. A few issues though:
- fingerprint/smudge magnet
- trackpad cannot be physically pressed down near its buttons because it is hinged to acomodate trackpoint buttons (trackpoint needs to go. it is an outdated concept)
- battery life not as advertized, but still above average
- trackpad cannot be physically pressed down near its buttons because it is hinged to acomodate trackpoint buttons (trackpoint needs to go. it is an outdated concept)
- battery life not as advertized, but still above average
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Dorway
from Toronto
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was very impressed by the performance. It is also very light and portable.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: JessB
from Vancouver,BC
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Within 3 weeks of owning this laptop the software completely shut down and required a total reboot and reinstall of system software.
While I hope it’s just a lemon, this seems to be a poor product and will make me wary from purchasing more for my business.
While I hope it’s just a lemon, this seems to be a poor product and will make me wary from purchasing more for my business.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, June 29, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: nikos
from Canada
Verified Purchase:Yes
Within one week of using this laptop, a simple task as the screen brightness would not work. After trying to troubleshoot myself with Windows settings and drivers, it still wouldn't work. Called Lenovo and after 60 minutes of trying to fix the problem, they wanted to send a tech to switch my screen and several internal components. Really, on a brand new laptop? I also found the battery life to be nowhere near what was expected. I only use Outlook and Word/Excel to do minor tasks, with occasional browsing and I would be lucky to get 5 hours before needing a charge. The selling feature of 10 hours is a farce.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 10, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please try utilizing this link in regards to screen brightness https://support.lenovo.com/us/en/solutions/ht075827. In looking at your battery, please try utilizing some of the tools provided in this link https://support.lenovo.com/jp/th/solutions/ht063051.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Pundamilia
from Toronto, Ont
Verified Purchase:Yes
Purchased an X1 Carbon Gen 7 with an i7-10710U processor. Base speed is 1.10GHz and is very slow until it is heavily loaded (e.g. video processing). Not really Lenovo's fault, but Intel's. System is MUCH slower than my 2013 Mac Pro with a 2.3GHz i7.
Left button position on trackpad is far too limited. I think I am clicking on something, but my figure has to be at the extreme left edge of the trackpad.
Black matte surface tends to easily get discoloured from fingerprints.
Laptop is wonderfully light, however and Lenovo support appears to be very good.
Finally, continual e-mails from Lenovo sales are a Grade A PITA!
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 10, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. For tips to improve performance, please access this link https://support.lenovo.com/us/en/solutions/msh500101. Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com