Customer reviews from geappliances.com
GE - 21.9 Cu. Ft. Top-Freezer Refrigerator - Slate
Average customer rating
4.1
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
119
4 Stars
50
3 Stars
23
2 Stars
12
1 Star
19
76%of customers recommend this product.
(
155 out of
203)
Customer Reviews for GE - 21.9 Cu. Ft. Top-Freezer Refrigerator - Slate
Customer Rating
3
Doesn't keep cool or consistent temps
on September 5, 2023
Posted by: Mom and sixkids
Doesn't cool as well as my old GE and is waay smaller. Don't love the new configuration of a super thin shelf on the bottom of the door for a whole row of short skinny condiments only, a large but not tall enough middle shelf that just into the one main usable shelf of the main fridge. Just weird and hard to fit much in here. My back top shelf will freeze yogurts put there while the bottom shelf will show 50 degrees when I put a thermometer in there. Not cool.
Response from geappliances.comBy Adrian@GEA, GE_Appliances, September 6, 2023
Greetings! Thank you for your feedback. We are so sorry to hear that this refrigerator has not lived up to your expectations due to the internal design and cooling capabilities. Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your appliance. We do however encourage you to schedule a service appointment with one of our certified technicians to get this cooling issue resolved.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will get this cooling issue resolved as quickly as possible! - Adrian@GEA
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will get this cooling issue resolved as quickly as possible! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor overall
on September 12, 2023
Posted by: Pn53
Poor shelf configuration and options
Poor temperature control
Things in the back of the top shelf freeze
I do not recommend this refrigerator
Poor temperature control
Things in the back of the top shelf freeze
I do not recommend this refrigerator
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 12, 2023
Hi there,
Thank you for taking the time to leave a review on your GE Appliances top-freezer refrigerator. We are sorry to hear that you are not satisfied with the shelf configuration, as well as the temperature control settings. If foods such as fruits and vegetables are freezing in the fresh food section of the refrigerator, this can be caused by several things. Here are some tips to help with the issue:
First, check the controls. They should be set at "C" and "5" or "5" and "5". For models with a temperature control dial marked as Cold to Coldest, set the dial to the mid point between the words Cold and Coldest. The proper fresh food section temperature range is between 37 and 42 degrees Fahrenheit. The freezer should be between 0 and 7 degrees Fahrenheit.
Since the cold air coming into the fresh food section originates in the freezer above, the rear of the top shelf will be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on the back half of this shelf.
If food is freezing in the produce (fruits and vegetables) pans or the meat/deli pan, it may be that the temperature controls are not set high enough. Since cold air naturally falls, the pans can get too cold if the refrigerator is not running long enough to maintain good air circulation. Adjust both controls up one notch.
We hope in time you will enjoy the convenience, storage space, and performance this refrigerator provides. Thank you for your review, and for choosing GE Appliances for your home. Have a great day! -Devin@GEA
Thank you for taking the time to leave a review on your GE Appliances top-freezer refrigerator. We are sorry to hear that you are not satisfied with the shelf configuration, as well as the temperature control settings. If foods such as fruits and vegetables are freezing in the fresh food section of the refrigerator, this can be caused by several things. Here are some tips to help with the issue:
First, check the controls. They should be set at "C" and "5" or "5" and "5". For models with a temperature control dial marked as Cold to Coldest, set the dial to the mid point between the words Cold and Coldest. The proper fresh food section temperature range is between 37 and 42 degrees Fahrenheit. The freezer should be between 0 and 7 degrees Fahrenheit.
Since the cold air coming into the fresh food section originates in the freezer above, the rear of the top shelf will be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on the back half of this shelf.
If food is freezing in the produce (fruits and vegetables) pans or the meat/deli pan, it may be that the temperature controls are not set high enough. Since cold air naturally falls, the pans can get too cold if the refrigerator is not running long enough to maintain good air circulation. Adjust both controls up one notch.
We hope in time you will enjoy the convenience, storage space, and performance this refrigerator provides. Thank you for your review, and for choosing GE Appliances for your home. Have a great day! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
New fridge
on September 26, 2023
Posted by: Popeye73
Just got my new fridge installed so don't have much time with it yet but refilled it with the coolers of food I had in my previous fridge/ freezer & love that I have extra space left over 🙂
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances , September 29, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're glad to see that you have been enjoying your new refrigerator so far. It looks amazing in your kitchen.
This is one of our favorite models we have in our lineup and we're especially big fans of the LED lighting, which really brightens up the interior. It makes it easy to find any item you are looking for.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
This is one of our favorite models we have in our lineup and we're especially big fans of the LED lighting, which really brightens up the interior. It makes it easy to find any item you are looking for.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
A Few Challenges!
on November 1, 2023
Posted by: Challenges
from Madison, AL
Purchased dishwasher, stove, microwave and refrigerator around late June, 2023. When the refrigerator was installed, and the icemaker was setup, a connection problem with the hoses resulted in a flood in my kitchen. As a result, the refrigerator was not fully operational until the installer returned in August to do the final installation.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Reliable Fridge
on November 24, 2023
Posted by: Richice87
from New Jersey
First of all I would like to say that this product exceeded my expectations. From the capacity to durability. Best of all is its energy star rated which saves us electric bills.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent Space and Quality
on November 27, 2023
Posted by: VasuOza
from Omaha, NE
I have been using same fridge in another home and we are more happy
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great
on December 7, 2023
Posted by: Instacoffee
Excellent product, very easy to use, high quality, durable, highly recommend
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great
on December 7, 2023
Posted by: vnghtyu
Excellent product, very easy to use, high quality, durable, highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com