Customer reviews from geappliances.com
GE - 19.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.4
(1,929 Reviews)
Rating breakdown 1,929 reviews
5 Stars
1,236
4 Stars
438
3 Stars
121
2 Stars
61
1 Star
73
88%of customers recommend this product.
(
1,418 out of
1,604)
Customer Reviews for GE - 19.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
5
Fabulous Fridge
on January 1, 2023
Posted by: Augie7
from Los Angeles
The refrigerator we previously had definitely needed an upgrade. This one was almost a perfect size, but a little larger than expected. Thankfully, we were able to sand down the shelf to make it fit perfectly. And it is in fact, a perfect fit! It works great, and has tons of room. Hopefully it will continue for many many years.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Freezer Does Not Work in 45 degree garage
on January 13, 2023
Posted by: Kirkismyname
from Portland, OR
The freezer never gets below 15° I’m adding these extra words because it won’t let me submit the review because my review was too short
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, January 18, 2023
Hey there! We hope that you and your family are doing well! We’re so sorry to hear that your freezer isn’t cooling properly. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! Please know that we will be happy to share this information with the appropriate teams so that they can investigate this as well.
Based on your description, your freezer door may not be sealing properly. Because of this, we highly recommend taking advantage of your warranty by scheduling service with a GEA technician. You can schedule service by calling 1-800-432-2737 or by visiting this webpage: https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for being the best part of GE Appliances; we look forward to hearing from you. All the best – Matthew@GEA
Based on your description, your freezer door may not be sealing properly. Because of this, we highly recommend taking advantage of your warranty by scheduling service with a GEA technician. You can schedule service by calling 1-800-432-2737 or by visiting this webpage: https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for being the best part of GE Appliances; we look forward to hearing from you. All the best – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Design good except little small space in door
on January 19, 2023
Posted by: RickyDicky
from Martinburg, WV
Love product, completes all black appliances in my kitchen.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Problem with "garage ready" feature
on January 28, 2023
Posted by: tomnnj
from Hillsborough, NJ
We've had this refrigerator for less than two weeks now. The freezer temperature does not go below 10 degrees. When a GE serviceman came his first words were.."these are not made for this climate" as he claimed to get 5 calls a week about this very issue. We're in central NJ. The temperature the past two weeks has averaged over 40 degrees outside and probably 10 degrees more than that in the garage..
He also stated that his success rate of getting this refrigerator to work properly is less than 50%. Not good.
We had the serviceman order parts to try and fix the problem. We'll see what happens, but so far we're not pleased at all and the serviceman is not optimistic.
He also stated that his success rate of getting this refrigerator to work properly is less than 50%. Not good.
We had the serviceman order parts to try and fix the problem. We'll see what happens, but so far we're not pleased at all and the serviceman is not optimistic.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, January 30, 2023
Hi there!
Thank you for taking the time to provide feedback on your new top-freezer refrigerator.
We are so sorry to hear that you are having issues with your new unit. Scheduling a service appointment with our GE Appliances Factory Service Team is the first step. We are confident that our team of service providers will be able to provide a resolution for you.
Please let us know if you should have any other questions or concerns- we're happy to help!
Thanks again for your feedback! -Devin@GEA
Thank you for taking the time to provide feedback on your new top-freezer refrigerator.
We are so sorry to hear that you are having issues with your new unit. Scheduling a service appointment with our GE Appliances Factory Service Team is the first step. We are confident that our team of service providers will be able to provide a resolution for you.
Please let us know if you should have any other questions or concerns- we're happy to help!
Thanks again for your feedback! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Shelf broke on first day
on April 4, 2023
Posted by: Trey35
from DMV, Maryland
Door shelf broke on first day of installation, holding only a few jars and condiments. Shelves within the fridge seems to cave in the middle as if they were too fragile to hold an average load of groceries.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, April 7, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your new refrigerator is experiencing issues with the new shelf breaking. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
this is a great refrigerator
on May 24, 2023
Posted by: Marie1960
from Meriden.CT
This is just what we have be looking for. It keeps he nice and cold.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great basic refrigerator
on June 5, 2023
Posted by: F Mark
from Michigan
We wanted a refrigerator that doesn't have a brain and this fit the ticket. Price was right and made in USA is a bonus.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Good but not long lasting!
on June 8, 2023
Posted by: Vicki Sa
from Massachusetts
Lightbulb stopped working after 1 year even with brand new GE bulb no light may be defective. The seal around the door has ripped GE nicely replaced it free of charge but 2 years later it has ripped again same spot, and they will not replace again the magnetic seal so with out it the door will not suction closed the fridge will be useless with it broken. I have duct tapped it for the moment but I really expected GE to have better long lasting quality!
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
4
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 8, 2023
Hello,
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your refrigerator has given you trouble; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your refrigerator has given you trouble; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Written by a customer while visiting geappliances.com