Customer reviews from geappliances.com
GE - 19.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.4
(1,929 Reviews)
Rating breakdown 1,929 reviews
5 Stars
1,236
4 Stars
438
3 Stars
121
2 Stars
61
1 Star
73
88%of customers recommend this product.
(
1,418 out of
1,604)
Customer Reviews for GE - 19.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
4
Quality product
on March 7, 2022
Posted by: Mray657
from New Port Richey, Fl
I really liked the look and quality of the refrigerator. The features on the inside.
Written by a customer while visiting geappliances.com
Customer Rating
1
Bizarre Experience
on March 7, 2022
Posted by: justshill
from Nashville
I feel as though I committed a crime by purchasing a new GE refrigerator. Came with wrong door swing. Then waited for corrected swing. Then waited for handles to be installed. Still waiting for emblem plug. Never again.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, March 14, 2022
Hey there,
This is certainly not the kind of impression we want our appliances to have on our customers. We're terribly sorry to hear about your refrigerator not meeting your expectations. This will definitely be shared with our development team for improvements. We're always here if you need anything. Mike@GEA
This is certainly not the kind of impression we want our appliances to have on our customers. We're terribly sorry to hear about your refrigerator not meeting your expectations. This will definitely be shared with our development team for improvements. We're always here if you need anything. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice cream does not freeze hard
on March 15, 2022
Posted by: J McNeill
from Beach Park, IL
This was supposed to replace my Gladiator. Will not go below 22º.
Response from geappliances.comBy Elliot@GEA, GE Appliances, March 16, 2022
Hi there, thank you so much for taking the time to leave this review. We are really let down to hear that you are experiencing less-than-ideal freezing performance in your freezer. We can definitely imagine your frustration, and we are sorry for this headache.
An appliance not cooling enough could be due to several different factors, including the seal around the door not functioning properly, the freezer being overfilled, and the unit not being given enough time to cool properly. We also recommend checking the temperature control dial. More information is available here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the above steps do not resolve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope that you find this information helpful, and please feel free to reach out if you need any more help from us in the future. -Elliot@GEA
An appliance not cooling enough could be due to several different factors, including the seal around the door not functioning properly, the freezer being overfilled, and the unit not being given enough time to cool properly. We also recommend checking the temperature control dial. More information is available here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the above steps do not resolve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope that you find this information helpful, and please feel free to reach out if you need any more help from us in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Basic refrigerator that doesn’t last
on March 26, 2022
Posted by: Taykay
from Pennsylvania
This refrigerator never seemed to get super cold, but will freeze food on the top shelf. The bottom shelf and deli tray shelf are thin plastic and broke within a year.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, March 30, 2022
Hi there, thank you for the honest feedback. We're very sorry to hear that your fresh food section didn't seem to cool well, but that you had food freezing on the top shelf and that one of your shelves and a deli tray broke. We pride ourselves on quality, so we can get an idea of how this would be a disappointment for you.
For the food freezing, we'd first suggest the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491&_ga=2.92357213.1143851936.1648644970-1233938546.1597758556
If you continue to have issues with regulating temperature, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope you find this useful and we're wishing you the best. Let us know if you need anything else.
Guy@GEA
For the food freezing, we'd first suggest the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491&_ga=2.92357213.1143851936.1648644970-1233938546.1597758556
If you continue to have issues with regulating temperature, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope you find this useful and we're wishing you the best. Let us know if you need anything else.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Fridge
on April 3, 2022
Posted by: AlexFra
from Fuquay Varina, NC
We loved the color and the size of the fridge of this Refrigerator
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Top Freezer / Refrigerator
on June 3, 2022
Posted by: Katsi
from Texas
After waiting for awhile to receive our new refrigerator, it was unpacked and plugged in. Not three weeks had passed when the seal went bad and we lost all of our refrigerator and freezer items. We spoke with the technician who was sent out and he stated the R600A models have this specific problem. Our refrigerator was delivered on 5/10/22 and on 5/27/2022 it stopped working.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 9, 2022
Hi there,
Thanks for taking the time to leave a review. We hate to hear about the issues you've had with your new unit and that you also lost food, we can certainly understand how this would be stressful.
Know that we were able to locate and update your case as well as your case manager with your review here. They will do the best they can to review and reach out to you about this as soon as they're able.
All the best and thanks for your patience,
Michael@GEA
Thanks for taking the time to leave a review. We hate to hear about the issues you've had with your new unit and that you also lost food, we can certainly understand how this would be stressful.
Know that we were able to locate and update your case as well as your case manager with your review here. They will do the best they can to review and reach out to you about this as soon as they're able.
All the best and thanks for your patience,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
GTS19KGNRWW
on June 7, 2022
Posted by: J4nav
from Zion, Illinois
Great Refrigerator for garage, Plenty of space in the Fridge and Freezer
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!
on June 11, 2022
Posted by: Tomplait
from Nederland, Texas
Looks like what I been looking for. So far, loving it!
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com