Customer reviews from whirlpool.com
Whirlpool - 18.3 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.1
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
166
4 Stars
80
3 Stars
28
2 Stars
15
1 Star
28
82%of customers recommend this product.
(
217 out of
266)
Customer Reviews for Whirlpool - 18.3 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
1
Broken, does not work.
on October 15, 2021
Posted by: Haluk
from Toronto, ON.
[This review was collected as part of a promotion.] This fridge came with our new house provided by the builder. After two years it started to freeze everything in the fridge section. Since August 18th 2021 Whirlpool technicians have made 5 service visits, they replaced dryer/filter and refilled the system with new refrigerant it didn't help they replaced electronic temperature control unit and temperature sensor and it did not solve the problem. Yesterday they put a temperature recorder in the fridge to understand the reason. We are still waiting with hope that Whirlpool will fix the fridge. It is almost 3 months and we don't know how long will it take.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stanfhg, CA SOCIAL, October 29, 2021
Hello, I do apologize for the issues that are occurring with your unit. We never want that for any of our customers. If you could please send us an email to canadasocial@whirlpool.com and include your name, phone number, address, model number, serial number, and you review ID 250648450. We would be more than happy to look into this for you. Thanks! -Holly
Written by a customer while visiting whirlpool.com
Customer Rating
4
Looks nice
on October 26, 2021
Posted by: Manager
from Shanty Bay, Ont
[This review was collected as part of a promotion.] Needs light in freezer. Other than that it's good.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Small but functional for me!
on October 29, 2021
Posted by: sportieshortie
from Wisconsin
[This review was collected as part of a promotion.] I am completely happy with my new 'fridge except for one thing. I have NEVER had or heard of a refrigerator that didn't have a light in the freezer. What an odd thing to omit. I am a senior who has owned alot of refrigerators and never had one without a light in the freezer. It's a minor thing, I guess, but very inconvenient especially at night when the kitchen is dark and I want something in the freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Broke after 2 years
on January 23, 2022
Posted by: Lala
from Edmonton
After a year if kept freezing my veggies on and off. After two years both freezer and fridge stopped working.
No, I would not recommend this to a friend.
Response from whirlpool.comBy JAYAM, CA SOCIAL , February 5, 2022
Hello Lala!
We are so sorry for the issue you have experienced with your Whirlpool refrigerator! We understand that it is disappointing to have an appliance fail to meet your expectations and we sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and serial number, your phone number, and your review ID:253993488. We look forward to hearing from you and we hope you have a wonderful day!~ Angie
We are so sorry for the issue you have experienced with your Whirlpool refrigerator! We understand that it is disappointing to have an appliance fail to meet your expectations and we sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and serial number, your phone number, and your review ID:253993488. We look forward to hearing from you and we hope you have a wonderful day!~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
2
Stopped working after one month
on February 6, 2022
Posted by: Anonymous
from Hamilton
[This review was collected as part of a promotion.] I bought one month ago... Not happy. Stopped cooling. Called for sevice. Gave appointment after 10 days. Disappointed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy RICEJR, CA SOCIAL CARE, February 7, 2022
Hello! We are so sorry we have let you down. Whirlpool takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@whirlpool.com with your model and serial number, your phone number, and your review ID (254457635). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
5
Runs quite and is exactly what i wanted.
on February 17, 2022
Posted by: Jackye
from Jackson MO
[This review was collected as part of a promotion.] I purchased this refrigerator a month ago and am well pleased.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Broke in a year
on June 1, 2022
Posted by: Bob29
from Toronto
[This review was collected as part of a promotion.] I cannot image a brand new fridge will break in a year and customer service couldn’t help as only one year warranty covered and I purchased it through the builder when I moved in my brand new house.
No, I would not recommend this to a friend.
Response from whirlpool.comBy JAYAM, CA SOCIAL , June 6, 2022
Hello Bob29!
We are so sorry for the issues you have experienced with your Whirlpool refrigerator! We sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and the serial number, your, phone number, and your review ID: 258141040. We look forward to hearing from you and we hope you have a wonderful day! ~ Angie
We are so sorry for the issues you have experienced with your Whirlpool refrigerator! We sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and the serial number, your, phone number, and your review ID: 258141040. We look forward to hearing from you and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worked 1 day only
on July 22, 2022
Posted by: Cris
from Ottawa
[This review was collected as part of a promotion.] My food went to garbage. Lost time and some money. Whirlpool didnt even care.
No, I would not recommend this to a friend.
Response from whirlpool.comBy JAYAM, CA SOCIAL , July 27, 2022
Hello Cris!!
We are so sorry for the issues you have experienced with your Whirlpool refrigerator! We sincerely apologize for this. You are a valued Whirlpool customer, and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and the serial number, and your, phone number and include review ID 259690640. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
We are so sorry for the issues you have experienced with your Whirlpool refrigerator! We sincerely apologize for this. You are a valued Whirlpool customer, and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and the serial number, and your, phone number and include review ID 259690640. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com