Customer reviews from whirlpool.com
Whirlpool - 18.2 Cu. Ft. Wide Top-Freezer Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.2
(370 Reviews)
Rating breakdown 370 reviews
5 Stars
206
4 Stars
90
3 Stars
29
2 Stars
15
1 Star
30
83%of customers recommend this product.
(
249 out of
300)
Customer Reviews for Whirlpool - 18.2 Cu. Ft. Wide Top-Freezer Refrigerator - Monochromatic Stainless Steel
Customer Rating
5
Happy customer
on January 15, 2024
Posted by: Nina
(This review was collected as part of a promotion.) I'm very happy with the purchase. So far it has given great service.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Westinghouse 30" Top Freezer Refrigerator.
on January 15, 2024
Posted by: Skip208
from Torrington, Connecticut
[This review was collected as part of a promotion.] I bought this new refrigerator about 3 weeks to replaced my older one, which was not very efficient. The new one is probably more efficient, but seems to run more than I would expect. The only other downside for me is that the bottom drawers are not deep enough to store much for fresh vegetables and fruit. Also, because my house is 130 years old and the doors are not as wide as newer homes, we had to take a lot of things (doors and other connecting items) off the unit in order to get it into the house (that's just a note for those with older home and narrow doors)
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
compact and neat
on January 15, 2024
Posted by: Big buckers
[This review was collected as part of a promotion.] It was a very good value for the money. Nice interior features in a relatively inexpensive model.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product
on December 26, 2023
Posted by: ANGELMOM
(This review was collected as part of a promotion.) I am really impressed with my new refrigerator. Lots if room and very well put together.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not too happy
on December 26, 2023
Posted by: Whirlpool
from Jeannette PA
[This review was collected as part of a promotion.] I received my refrigerator without any problems, the delivery drivers were very friendly and did a wonderful job. The problem I have with it is that I asked that it opens from the right side, and it opens from left on the opposite wall of my kitchen right near my radiator, this is a problem when I’m unloading groceries from the store .The counter is across from it. It was supposed to be done at the warehouse I guess , The delivery people were not responsible for doing this, and they said it was supposed to be done at the warehouse. I asked for this when it was ordered. And it was verified.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
extremely poor design engineering
on December 16, 2023
Posted by: GH60
from Niagara, Ontario, Canada
I received this Whirlpool fridge as an "energy efficiency upgrade" at no cost through a local promotional program, replacing my former fridge which was made by Frigidaire in 2011. There were no issues with my old fridge, other than it being a bit older. It was functioning well and suited my needs well. This new fridge has MANY annoying features (or lack thereof) which I will list starting with what I consider to be "design" flaws .. (1) very limited adjustments of main / glass shelves. (2) no 'spill safe' edging around shelves. Only two pieces of trim on the front and rear edge only, leaving the sides incapable of containing any spillage. (3) bottom glass shelf does not fully extend to the very back of the fridge, rendering the space at the back virtually useless since it is on a significant tilt of 3 or 4 degrees downward. (4) No adjustment whatsoever of door storage compartments. Their configuration is permanently fixed. Storage of tall items such as milk or OJ cartons is difficult if not impossible. As a matter of fact, a 4 L jug of cranberry juice will fit NOWHERE inside the entire fridge whether on the door or on a shelf. (5) door storage compartments are extremely small in size. (6) door storage compartment bottom surface is sloping downward at a 1 or 2 degree angle causing items stored there to be insecure and tipsy. (6) door storage bin retaining barriers are very thin in height and located far too low to effectively serve their purpose. Because of this, many taller and/or top heavy items will actually fall out onto the floor when the door is opened normally, sometimes even if the door is opened very 'gently'. There is also a gap of 1 inch or so between each retaining barrier and the bottom surface of each storage bin, rendering them absolutely useless to hold thin items such as chocolate bars, ketchup packs etc or anything else thin enough to slide under and through this gap. (7) crisper air vent humidity adjustment is completely nullified due to a very large gap being present at the front top edge of the drawer where it meets against the shelf above. Obviously, air will circulate through this gap regardless of air vent setting. (8) in terms of the freezer, there is the same design problem with the door storage retaining barriers .. too thin, located too low, and also the gap at the bottom. (9) freezer bottom surface or floor has a very prominent and large protrusion along the front edge, making the replacement of ice cube trays very difficult when filled with fresh / liquid water. Spillage occurs because trays must be tilted in order to clear this protrusion. The issues I've listed, above, are design engineering flaws or shortcomings. And in my opinion they certainly cannot be overlooked.
In terms of "quality control" or manufacturing flaws.. (1) the fridge and freezer handles are made of plastic, and have a very cheap feel and look to them. They are made with a sort of rough texture to them rather than smooth and polished, which I believe will create cleaning issues on an ongoing basis. Strength and durability also fall into question. (2) exterior door gaps and door alignment is very poor. (3) rubber door seals appear to be very thin gauge rubber material, which has many inconsistencies and creates smaller voids. (4) the exterior top surface of the fridge itself is extremely "bowed up" towards the middle. I suspect this may be due to the use of sprayed-in foam insulation and the resulting expansion.
To be fair ... as far as the mechanical performance of the fridge to date (1 week), it seems adequate. Interior temperature remains constant and the compressor seems quiet.
In summary, due to the numerous shortcomings with design and quality control, I would highly recommend AGAINST purchasing this fridge. The flaws are so annoying and un-reconcilable that I would definitely urge any other prospective purchasers to take a hard pass on this one. It might serve its purpose as a secondary garage or beer fridge, but that's about all.
I'm a firm believer in "never look a gift horse in the mouth". And I'm truly appreciative of the generosity of others who are simply trying to help. However, if I had paid cash for this fridge it would definitely be returned IMMEDIATELY for another, less annoying and better designed unit.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 19, 2023
Hello GH60,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #450509.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #450509.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Refrigerator
on December 3, 2023
Posted by: No Cubes.
from Belleville NJ
[This review was collected as part of a promotion.] Great Refrigerator, but no Ice Cube Trays or Basket for the Cubes was included.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
nice and quiet
on November 30, 2023
Posted by: rick
(This review was collected as part of a promotion.) my wife wanted a black appliance and we purchase stove, refrigerator and a dishwasher everything looks great, we have a bottom freezer before and went back with a top freezer good choice all this refrigerator works really well we are very happy with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com