Customer reviews from whirlpool.com
Whirlpool - 18.2 Cu. Ft. Wide Top-Freezer Refrigerator - Black
Average customer rating
4.2
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
206
4 Stars
91
3 Stars
29
2 Stars
15
1 Star
30
83%of customers recommend this product.
(
249 out of
300)
Customer Reviews for Whirlpool - 18.2 Cu. Ft. Wide Top-Freezer Refrigerator - Black
Customer Rating
1
They don't make them like they used to.
on September 24, 2025
Posted by: David
[This review was collected as part of a promotion.] Refrigerator set to ideal setting and temperature goes down to 38 but doesn't cycle on till 46 degrees. The freezer set to max with fridge on ideal setting goes down to +4 degrees and doesn't cycle on till +18 degrees. This refrigerator was not calibrated properly or is low on refrigerant. I am replacing it with another brand. I always bought Whirlpool in the past. Not anymore.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 24, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 807060.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 807060.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very pleased
on September 19, 2025
Posted by: Bbbwaba
(This review was collected as part of a promotion.) Great size for the two of us. We have an upright freezer so it didn’t matter the freezer size. That said it is a good size for the fridge. Runs nice and quiet. So far we are very pleased with it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Its quiet and cools nicely
on September 19, 2025
Posted by: Tony
[This review was collected as part of a promotion.] Its a basic model but works great! Plenty of room inside and it cools nicely.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great design
on August 28, 2025
Posted by: casper28
(This review was collected as part of a promotion.) Runs quietly and is easy to clean. A welcome energy efficient member of our house.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool Top-Freezer
on August 23, 2025
Posted by: Laura
(This review was collected as part of a promotion.) I bought this about a month ago now because it would fit in the space. It is a little noisier than I anticipated and the freezer does not seem as cold as my prior freezer on the recommended setting. I do find that there is ample storage room in the freezer although I wish it came with somewhere for ice cube trays that hung on the side.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 20, 2025
Posted by: EdR74
from Largo Fl
[This review was collected as part of a promotion.] I've had it for three weeks and I think this is a step up from my previous fridge which came with my home. The installer missed a connection with the icemaker and that made a bit of a mess but a service tech came out and fixed that quickly. I needed to wait for this to come into stock, too long. It's an energy star fridge and I paid more for this level of performance. I hope I'm proven correct.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge!
on August 11, 2025
Posted by: Yogy
(This review was collected as part of a promotion.) Very happy with this fridge/freezer! Keeps everything at a nice temp!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works as expected
on August 6, 2025
Posted by: J Robinson
[This review was collected as part of a promotion.] Works as expected. I do wish it had an ice maker in the freezer, but it came with the house as is.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com