Customer reviews from whirlpool.com
Whirlpool - 18.2 Cu. Ft. Wide Top-Freezer Refrigerator - Black
Average customer rating
4.2
(365 Reviews)
Rating breakdown 365 reviews
5 Stars
202
4 Stars
90
3 Stars
29
2 Stars
15
1 Star
29
83%of customers recommend this product.
(
246 out of
297)
Customer Reviews for Whirlpool - 18.2 Cu. Ft. Wide Top-Freezer Refrigerator - Black
Customer Rating
2
Broken refrigerator
on November 6, 2023
Posted by: Dantheman
[This review was collected as part of a promotion.] I have now had my refrigerator for 7 months now I have made several calls to the whirlpool service desk I also have made several calls to the repair rep and to date nothing has happened I am wery disappointed and frustrated whit your service at this point I think I should have a replacement tiered of waiting for service
Response from whirlpool.comBy CA SOCIAL CARE, November 13, 2023
Hello, Dantheman! We are so sorry we have let you down. Whirlpool takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (275149324). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love my whirlpool fridge
on November 6, 2023
Posted by: Teresa
from Kelowna, BC
[This review was collected as part of a promotion.] I love my new whirlpool fridge. I recently purchased a whole new kitchen and laundry appliances and I couldn’t be more happy with them .
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Just the right size.
on November 6, 2023
Posted by: Jane
from Ontario
[This review was collected as part of a promotion.] Bought this refrigerator in the summer and it is great. I am a single woman and it fits my needs perfectly, would be great for a small family. I love the door the way that it has different sized shelves is fantastic. It is very quiet and I never hear it running unless sitting right beside it. I am very very happy with my purchase, I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great product for everyday use
on November 7, 2023
Posted by: Jakeblues1965
[This review was collected as part of a promotion.] Very good product in it’s usage as a secondary fridge/freezer in our garage to hold drinks, leftovers and some frozen treats
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good amount of storage. Works well.
on November 7, 2023
Posted by: Raul48
[This review was collected as part of a promotion.] The fridge was part of a standard package in a newly built townhouse. Works well, has good amount of storage. Only minor issue is the glass shelves which can slip off the shelf supports as they seem to be too narrow. Used some bits of the Styrofoam packing to fill the gaps. No problem since
Written by a customer while visiting whirlpool.com
Customer Rating
1
Non existent customer support
on November 7, 2023
Posted by: Helena
[This review was collected as part of a promotion.] I am giving this fridge a one star, because of the optional ice maker.
I had a professional install it according to the instructions. Somehow it is supposed to be connected to the freezer light, which is nonexistent.
We have tried many ways to get in touch with the tech support to no avail.
I had a professional install it according to the instructions. Somehow it is supposed to be connected to the freezer light, which is nonexistent.
We have tried many ways to get in touch with the tech support to no avail.
Response from whirlpool.comBy CA SOCIAL CARE, November 10, 2023
Hi, Helena! We are very sorry to hear about this. We would like to review your file and see how we can assist. Kindly send us an e-mail at Canadasocial@Whirlpol.com with your model and serial number, your phone number, and your review ID (275175417). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
2
Replacement gone wrong.
on November 8, 2023
Posted by: Andy
from Grimsby, Ontario
[This review was collected as part of a promotion.] We received this refrigerator through an energy saving program and I would like to commend this program. The fridge that we had was a Whirlpool 33" bottom freezer that we were told replacement was identical. The replacement is what we are reviewing. The freezer appears to create frostbite and the fresh vegetable in the fridge containers barely last a week. The door seal had to be replaced and still not sure that seal is sufficient. There is no light in the freezer and very little room in main fridge. All in I would say that we are very disappointed in this particular model and would love to be able to trade in for something similar to what we had before
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, November 10, 2023
Hi, Andy! We are very sorry to hear about this. We would like to review your file and see how we can assist. Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (275215335). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
3
Makes noises
on November 8, 2023
Posted by: sue80
from Toronto, ON
[This review was collected as part of a promotion.] The fridge makes noise every now and then, but the noise is really loud and bothersome when it happens.
Response from whirlpool.comBy CA SOCIAL CARE, November 10, 2023
Hello, sue80! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, your phone number, and your review ID (275239165). Thank you! -Justine
Written by a customer while visiting whirlpool.com