Customer reviews from lg.com
LG - Gram 2-in-1 14" Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 1TB SSD
Average customer rating
4.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
6
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for LG - Gram 2-in-1 14" Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 1TB SSD
Customer Rating
1
Noisy laptop
on April 4, 2023
Posted by: bonvi
It worked well in the beginning after a year after purchase it started making loud noises. and getting hold of customer cares a hassle.
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 5, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: ta77
from austin, tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] i've owned my 14" GRAM for 3 months and i love it. it has the speed and features i was looking for and love the keyboard layout, the long battery life and its very lite weight is so enjoyable, every time i pick it up i am reminded of how much i like the GRAM.
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: FcLG
from Minneapolis, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased the laptop in December and am extremely impressed with it functionality, speed and lightness. Super durable case. The laptop fell out of its case and landed on a corner leaving only a scuff to the case but full functionality. The weight is great as i carry it everywhere i go. Very pleased with the purchase.
Pros: ease of use, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Lightweight and fast!!
on May 11, 2021
Posted by: Don99j
from Seattle
[This review was collected as part of a promotion.] I've been using this laptop for about 3 weeks now and really like it. It is very lightweight, but feels substantial. The screen is very clear and the keyboard has good travel. The processor is very fast as are the SSD drives. A great laptop for traveling and for working from home.
Pros: Style/Design, battery, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love it!
on August 9, 2021
Posted by: Moro406
from Cambridge, MA
[This review was collected as part of a promotion.] I absolutely love my gram 14. It charges incredibly fast, it holds charge for incredibly long (not quite what it's advertised at, but not bad at all), it can handle gaming, has a huge amount of storage, and works just beautifuly with it's stylus. It's light enough to easily hold with one hand, so I can walk and work if the need arises. Huge number of ports for how thin it is, and I use all of them including the HDMI and audio jack, but the two USB-A ports are the real heros. Tablet mode is intuitive and the switch is fairly seamless. The keyboard is comfortable. The price was high, but far more reasonable than most of the 2-in-1s I compared it to, and realy a pretty good deal for all the features it sports.
The pre-downloaded LG guide has great tips, and led me to some neat features like setting the battery to only charge to 80% in order to lengthen overall battery life.
Honestly, one of the biggest plusses is the LG warranty and customer service, they are wonderful. My charger broke after a few months (it is a very thin connection point, maybe a little flimsier than ideal). It's a hard charger to find on it's own, which would've been a pain, but when I sent in a request for service on the LG website, Khrizzia's reply was prompt, friendly, and helpful, and within 2 weeks I'd received my new charger. There was no massive fight, or long wait, or hidden service fees. Added bonus, I appreciate knowing that LG has actually put thought into their environmental and ethical impacts; plenty of room for improvement, but miles ahead of other brands like Apple.
The only things I could possibly ask for are:
- a number pad (which could've been done with the existing keyboard using a number lock function),
- brighter max screen brightness (it can be hard to see the screen when I'm outside on sunny days),
- a stylus dock (which I guess I could fix with the right case? Maybe I just want LG to make a special case for the gram 14 with a stylus holder, I would buy that.),
- a built-in webcam cover (yes I'm nitpicking),
- and honestly, left and right mouse pad buttons, but I realize most people would hate that.
- a number pad (which could've been done with the existing keyboard using a number lock function),
- brighter max screen brightness (it can be hard to see the screen when I'm outside on sunny days),
- a stylus dock (which I guess I could fix with the right case? Maybe I just want LG to make a special case for the gram 14 with a stylus holder, I would buy that.),
- a built-in webcam cover (yes I'm nitpicking),
- and honestly, left and right mouse pad buttons, but I realize most people would hate that.
Pros: Style/Design, ease of use, Features/Settings, battery, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sunflowerlady9999
from Albany, Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was hesitant when I bought the computer but I love it!! The computer is so light and the 14 inch screen is great. Easy to travel with. Great features when using for home and work! I made the right decision and would buy again!
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Blue65
from Hartford, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had this computer for 2 years now and I have no regrets at all. It packs a serious punch, has great storage, and the two in one features work great!
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com