Hi Samsebastian,

We understand how frustrating this experience was, and we’re sorry the product did not meet your expectations. Door alignment issues are understandably disappointing, especially at this price point.

Our Customer Support team did engage and worked to follow our standard process to resolve the situation, including options intended to avoid additional burden such as return shipping. Unfortunately, due to a breakdown in communication and the lack of required confirmation needed to complete the process, we were unable to move forward with a resolution.

We genuinely try to make things right whenever possible and regret that this situation did not end the way either of us would have preferred. Your feedback has been shared internally to help us improve both product quality and how we communicate expectations earlier in the process.

Walker Edison Customer Support