Customer reviews from brother-usa.com
Brother - TN227 2PK 2-Pack High-Yield Toner Cartridges - Black
Average customer rating
1.8 out of 5
1.8
(5 Reviews)
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Rating breakdown 5 reviews
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3 Stars
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2 Stars
0
1 Star
3
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Customer Reviews for Brother - TN227 2PK 2-Pack High-Yield Toner Cartridges - Black
Customer Rating
1 out of 5
1
brother afraid of the truth
on September 10, 2021
Posted by: Frank
from Moosic, Pa.
copier uses too much toner and never meets their specs,
Response from brother-usa.comBy Brother Customer Service.Brother Customer Service.September 13, 2021
Stated page yields for genuine Brother cartridges are based on the ISO testing standards. Third-party cartridges sold as “compatible” for Brother printers may not strictly adhere to the ISO Standard to determine their advertised page yields, therefore they may not be comparable to Brother Genuine cartridges. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge.

Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security

If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Written by a customer while visiting brother-usa.com
Customer Rating
3 out of 5
3
Nothing special
on November 11, 2022
Posted by: Kirk
I would really expect the extra capacity cartridges to last longer. I can see no menaingful difference between the regular and extra cartridges.
Response from brother-usa.comBy Brother Customer ServiceBrother Customer ServiceNovember 11, 2022
We understand your Brother TN227BK cartridges did not last long. We'd like to help. The stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If you have any questions about your Brother Genuine cartridge, please contact Brother customer service: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3 out of 5
3
Worked great until it didn't
on January 12, 2023
Posted by: smb123
from MN
According to the4 toner chart, our BK 227 cartidge was about 2/3 full of toner when it totally failed. I regularly clean the LEDs and the Corona wires.
Response from brother-usa.comBy Brother Customer ServiceBrother Customer ServiceJanuary 17, 2023
We understand you're experiencing issues with your Brother TN227BK toner cartridge. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1 out of 5
1
Runs out if ink faster than a New York minute
on February 15, 2021
Posted by: Big JB
from Boston MA
My EPSON cartridges were much cheaper and lasted much much longer.
Written by a customer while visiting brother-usa.com
Customer Rating
1 out of 5
1
Streaky immediately DO NOT PURCHASE
on September 16, 2021
Posted by: colonelken
from alexandria virginia
Purchased the 2 pack for the MFC-3770 Color Printer when we got the machine initially. After the initial smaller printer cartridge ran out, the first one out of the box immediately started leaking. Printer needed repair (within the 1 year warranty) but the cartridge was wasted $. Only get what you need, and don't assume the 90 days starts when you install the new cartridge. Brother's quality on their cartridges is mentioned as a flaw in lots of these reviews. Fix it.
Response from brother-usa.comBy Brother Customer Sevice.Brother Customer Sevice.September 17, 2021
We are sorry that you are unhappy with your cartridge purchase. Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security

If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.

Written by a customer while visiting brother-usa.com