Customer reviews from geappliances.com
GE - 21.9 Cu. Ft. Top-Freezer Refrigerator
Average customer rating
4.3
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
140
4 Stars
71
3 Stars
18
2 Stars
12
1 Star
10
82%of customers recommend this product.
(
190 out of
231)
Customer Reviews for GE - 21.9 Cu. Ft. Top-Freezer Refrigerator
Customer Rating
1
Not up to GE quality
on April 9, 2021
Posted by: JCJ01
from Albuquerque, NM
Bought this model at the height of the pandemic as our old Kenmore finally bit the dust. Needed the specific size to fit a space. Disappointed in the
lack of flexibility in shelf placement, door shelf not wide enough to hold two gallon containers of milk, and the ice maker is a joke. Even after a year of use the ice still has a plastic taste. The poor design of the automatic stopper results in it getting frozen in place - surprise, it never turns off the ice maker thus flowing over into the freezer compartment.
lack of flexibility in shelf placement, door shelf not wide enough to hold two gallon containers of milk, and the ice maker is a joke. Even after a year of use the ice still has a plastic taste. The poor design of the automatic stopper results in it getting frozen in place - surprise, it never turns off the ice maker thus flowing over into the freezer compartment.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 9, 2021
Hi, We're so sorry for any inconvenience you've experienced with your refrigerator. Your comments for improvement with the quality are appreciated and we'll be sure and share them with our refrigerator design team. If you'd like to have service for the ice maker issue, here is a link for scheduling an appointment: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks for your valuable feedback. We appreciate you choosing GE Appliances! - Sharon@GEA
Thanks for your valuable feedback. We appreciate you choosing GE Appliances! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Not what expected
on April 12, 2021
Posted by: Virni
We have the temperature set at coldest setting. However, ice cream doesn’t freeze well. Also, I have a hard time organizing food in the refrigerator. The shelves don’t seem to space best for us. We try to eat a lot of fresh produce. I think I’ll get baskets to try to organize it.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, April 15, 2021
Hello there, we're sorry your ice cream isn't freezing as well as it should. We know this must get annoying so we're happy to help. In addition, we'll be sure to take your comments about the organization into consideration.
We recommend view our troubleshooting tips on cooling here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the problems persists and your freezer still isn't as cold as it should be, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is useful information and we're wishing you the best.
Guy@GEA
We recommend view our troubleshooting tips on cooling here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the problems persists and your freezer still isn't as cold as it should be, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is useful information and we're wishing you the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisy
on April 27, 2021
Posted by: sunflower1265
from Grand Haven, MI
This refridgerator is noisy when it runs and overpriced.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, April 29, 2021
Hi there - Thanks for the review. We hate to hear that your refrigerator is nosier than you expected and we do apologize. Check out the following link for a list of normal sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If the sounds you're hearing are abnormal, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks again for the feedback! -Mikayla@GEA
If the sounds you're hearing are abnormal, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks again for the feedback! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Ok fridge with couple faults.
on April 27, 2021
Posted by: David1971
from Kingsport, Tennessee
Ok fridge with couple faults. Long piece of temper glass shelf doesn't have a way to support.much weight in center, so I have to put heavier weight to sides. And freezer doesnt seem to get cold enough. Ice cream is bit soft.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
5
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 28, 2021
Hi, Thanks for your review. We appreciate the feedback and appreciate the chance to help out. If your ice cream is too soft, you may need to experiment to determine the best location and temperature control setting to keep your ice cream at the right serving temperature. The coldest location is typically at the rear of the freezer. Fine quality ice cream with high cream content will normally require slightly lower temperatures than more "airy" packaged brands with low cream content.
We'll be sure to share your comments about the glass shelf with our refrigerator team for future product design improvements. Thanks for the valuable feedback. - Sharon@GEA
We'll be sure to share your comments about the glass shelf with our refrigerator team for future product design improvements. Thanks for the valuable feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Loud and small but love the color
on May 4, 2021
Posted by: Zenithgirl
from Mukwonago, WI
We went with this model strictly because we wanted biscuit color, that we Love!!! Thats is the ONLY thing we love!!! This thing is small, loud and expensive!!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, May 7, 2021
Hi there - Thanks for posting a review. We're glad to hear that you're pleased with your refrigerator's appearance and color. Your comments about the size and sound level are greatly appreciated. Please view the following link for a list of normal sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Feel free to reach out if any questions or concerns come up. Thanks again! -Mikayla@GEA
Feel free to reach out if any questions or concerns come up. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Let's be real
on May 20, 2021
Posted by: RealisticBob
from Somewhere in Space and time
These are initial impressions after 1 week.
1) The shelves have limited configurations; There are NO split shelves - this means they are full width and you cannot have half-width shelves at different heights. The height options are limited. The top shelf is a little too high, which limits what can go there and makes you bend low to see what's stored there. The next shelf location is too low, which would eat up the middle shelf space. Lastly, the full-width shelves have no center support. If heavy things are put on the middle shelf, I worry about it bending/flexing.
2) It has a simple one-knob temperature setting for both freezer and refrigerator. This kinda sucks, as one may be too warm while the other too cold.
3) the door shelves are similarly limited in configurations.
4) The slate color is much nicer than I expected and does not show fingerprints. It is magnetic. The handle is not fingerprint resistant - no matter what you may have read. It does clean easier than expected though.
5) All drawers are nicely sized. The middle drawer slides left-right allowing personalizing position
6) the fan/blower is a bit louder than my last GE refrigerator. I would not say it is loud or intrusive. For most people, I think this is fine. I am very sensitive to all repetitive noises and wish it were a bit quieter.
1) The shelves have limited configurations; There are NO split shelves - this means they are full width and you cannot have half-width shelves at different heights. The height options are limited. The top shelf is a little too high, which limits what can go there and makes you bend low to see what's stored there. The next shelf location is too low, which would eat up the middle shelf space. Lastly, the full-width shelves have no center support. If heavy things are put on the middle shelf, I worry about it bending/flexing.
2) It has a simple one-knob temperature setting for both freezer and refrigerator. This kinda sucks, as one may be too warm while the other too cold.
3) the door shelves are similarly limited in configurations.
4) The slate color is much nicer than I expected and does not show fingerprints. It is magnetic. The handle is not fingerprint resistant - no matter what you may have read. It does clean easier than expected though.
5) All drawers are nicely sized. The middle drawer slides left-right allowing personalizing position
6) the fan/blower is a bit louder than my last GE refrigerator. I would not say it is loud or intrusive. For most people, I think this is fine. I am very sensitive to all repetitive noises and wish it were a bit quieter.
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Unpleased with Desgin
on June 1, 2021
Posted by: Sholley
from St Louis, MO
My mistake for buying unseen. The depth of the top two shelves is too short for our taste. The shelves do no stick out as far as the lower two drawers which makes us have to constantly move stuff around and stack things on top of each other. The top freezer is very spacious. We were in a hurry for a refrigerator and didn't research. It also makes quite a bit of background noise.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Geoff@GEA, GE Appliances, June 2, 2021
Hello. We apologize that the interior upper shelves do not meet you expectations. Here is some information about what noises to expect from a refrigerator. https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 -- We do understand that all models cannot be viewed on dealer showroom floors as they do not have enough space with the many brands they display. In the photo on our website you can tell that part of the door liner sticks toward the cavity of the two top shelves. Stay well and we appreciate your feedback. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Same as my old one but with less room
on June 16, 2021
Posted by: Freddebonair
from Cherry Hill nj
Same as my old one but with less room. Also it doesn’t seem as bright the bulb or the placement of the light doesn’t give us much light
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com