The freezer is totally packed with ice that will not defrost. Can't get a service appointment for 4 weeks. Avoid at all costs!!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 13, 2022
Hello,
We appreciate you taking the time to write a review for this refrigerator. We’re saddened to hear that your top freezer isn’t meeting your expectations, and we understand how frustrating a situation like this can be. We apologize for any inconvenience this has caused, as this is not the experience, we wish for our consumers to have.
Frost inside the freezer typically indicates that the door is not properly sealed or has been left open. If frost is found, you can clear the frost using a plastic spatula and towel, then check the ensure that no food packages or containers are preventing the freezer door from closing. To help reduce the potential for frost, please make sure there is proper clearance to the air supply and vents in the freezer to improve circulation.
If you continue to experience issues, we recommend scheduling service by either calling 1-800-432-2737, or by visiting this website: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need further assistance please do not hesitate to ask.
First time I've had a GE fridge in a long time. I thought I was getting one with the freezer on the bottom .. However, I am very happy with this new unit . the redesign is fantastic. Much bigger freezer area - compartment on door is so useful and spacious. Just can't say enough about this unit. Lovve it.
I was very dissatisfied with the original fridge that I received in August of 2021. The top freezer section accumulated ice in the freezer and on the inside of the freezer door. GE was out to install new gaskets numerous times, but the freezer still accumulated stalactites and stalagmites!
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Sydney@GEA, GE_Appliances, September 1, 2022
Hello - Thank you so much for taking the time to provide your feedback. It means so much to us and helps us improve the experience that we provide. We hate to hear that you had so many issues with the freezer. We know how disappointing that must've been.
We see a member of our team has been in contact with you recently and was able to provide a resolution. We hope everything is going great with your refrigerator. While we don't think you'll have any other issues arise, we are always here and happy to help. Let us know if you have additional questions or concerns -Sydney@GEA