Customer reviews from swann.com
Swann - Pro-Series Indoor/Outdoor Wired Surveillance Camera - Black/White
Average customer rating
3.8
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Swann - Pro-Series Indoor/Outdoor Wired Surveillance Camera - Black/White
Customer Rating
5
perfect for DIY install
on July 18, 2021
Posted by: soapy
from gold coast australia
Frequency of use:Daily
Just installed today and it was so easy
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Not working properly
on July 26, 2020
Posted by: jun74
from NSW AUS
the camera only show black and white, not colour. And also the angle of camera is a lot higher than straight lenz line. Also the video ia a lot stretched vertically. I think this camera is not working properly. Could i get the replacement?
Response from swann.comBy Josh V., Customer Service , July 28, 2020
Hello jun74,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Ultra HD Heat & Motion Detection Sensor Warning Light Bullet Security Camera. Based on the information provided your cameras may have become defective. We will need to speak with you when you are in front of the unit to being troubleshooting.
We can move forward with a replacement provided a copy of your receipt. We offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4K Ultra HD Heat & Motion Detection Sensor Warning Light Bullet Security Camera. Based on the information provided your cameras may have become defective. We will need to speak with you when you are in front of the unit to being troubleshooting.
We can move forward with a replacement provided a copy of your receipt. We offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, October 12, 2023
Hello,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Add on cameras
Verified Purchase:Yes
Happy with service recieved
Response from swann.comBy LV - Swann Team, December 26, 2024
Hello Add on cameras,
Thank you for your 4-star rating! If you have any feedback or questions, feel free to email us at tech@swann.com. We’re here to help.
Your feedback is important to us.
LV - Swann Team.
Thank you for your 4-star rating! If you have any feedback or questions, feel free to email us at tech@swann.com. We’re here to help.
Your feedback is important to us.
LV - Swann Team.
Written by a customer while visiting swann.com