Customer reviews from lg.com
LG - gram 2-in-1 14" Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB SSD - Dark Silver
Average customer rating
4.6
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
14
4 Stars
5
3 Stars
0
2 Stars
1
1 Star
0
94%of customers recommend this product.
(
16 out of
17)
Customer Reviews for LG - gram 2-in-1 14" Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB SSD - Dark Silver
Customer Rating
5
Stable
on November 29, 2021
Posted by: GramLG2020
from Tracy, CA
The laptops are stable, good price, good for travel
Pros: Style/Design, ease of use, Performance, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
on March 22, 2022
Posted by: ASL123
from BOISE IDAHO
[This review was collected as part of a promotion.] WORKs GOOD AS A COMPANY COMPUTER NO ISSUES VERY FAST
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality, camera
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
BATTERY LIFE NOT AS EXPECTED
on May 24, 2022
Posted by: brad03
from California
[This review was collected as part of a promotion.] I purchased this laptop 13 months ago and one of the specs that caught my attention was the anticipated battery life. I work both at home and on the road and really needed a reliable battery to ensure I can get things done while not connected to a charging source. The battery was subpar at best; however, I recently experienced some issues. In the last month, I noticed that the battery would no longer charge while connected to an outlet. Over the last 30 days, it's depleted to 1% battery and will not increase its charge. Now I am forced to use the computer while plugged in and it's no longer a mobile device. I called to see if there was a solution, but I was advised to try another charging cord. I haven't received it yet, but if that doesn't work, I don't see much value for the computer other than it being a stationery device. As it was just outside the 12 month window, the warranty does not cover any fixes. Needless to say, I am disappointed with the purchase. My only other feedback would be the speakers are not as loud as I would hope. Sometimes in a conference room setting you need to turn up the volume, but may not have access to external speakers. The laptop, up until then worked great and I would be more than happy rating it a 5 star if the battery maintained a normal charge. The touch screen is a plus and it addressed all my work needs.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, May 26, 2022
We hate to hear this and thank you for the feedback. We will be happy to pass this along to our product developers.^Sandy
Written by a customer while visiting lg.com
Posted by: TMexeter
from Pennsylvania
Verified Purchase:Yes
Used for three years before resisted it. My daughter likes it. Needed help as Wi-Fi stopped working. The chip failed and is part of the motherboard. Our IT guy couldn't find a part and we now use a USB adapter. I hope this helps to get you all another two or more years out of it!
Pros: ease of use, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com